What are the responsibilities and job description for the Customer Support Associate position at ACI Inc?
We are seeking a goal-oriented, determined, self-starting individual to join our rapidly expanding Customer Service and Sales Team in the Long Island area.
The Entry Level Client Service Liaison will be trained in various departments and learn to complete essential sales and administrative training. They will also receive leadership development, including the customer service and sales cycle.
As a part of our team, we strive to give our customers and clients a top-notch customer service experience and a seamless sales process, offering some of the industry's best and most well-known products.
Responsibilities:
- Qualify, educate, and complete the sales process directly with customers, based on their individualized needs
- Manage the entirety of the sales cycle from the introduction of a customer account to closing the sale
- Respond to any complaints, resolve issues, and effectively answer any questions regarding products/services during closing or rehash of the sale
- Utilize negotiation skills when recommending new sales opportunities
- Presentation of additional discounts, promotions, and cross-selling opportunities throughout the sale
- Facilitate the growth of our customer accounts with other Entry Level Client Service Liaisons by hitting all KPIs on a daily and weekly basis
