What are the responsibilities and job description for the Technical Specialist position at ACI Mechanical & HVAC Sales?
Job Title: Technical Specialist Assistant (Helper)
Location: Greater Columbus, OH or National / International Support
Reports To: Technical Service Director - ACI Mechanical and HVAC Sales
Position Overview:
ACI Mechanical and HVAC Sales is seeking a motivated and dependable Technical Specialist Assistant (Helper) to support the technical service team. This entry-level position is ideal for someone interested in gaining hands-on experience in the HVAC industry, assisting with customer support, product troubleshooting, and technical assistance. The successful candidate will work closely with the technical team, contributing to the efficient operation of the Field Support Group and supporting the delivery of high-quality services to customers and manufacturing partners. 90 day probationary period
Position Details:
ACI Mechanical and HVAC Sales, a manufacturers’ rep firm based in Seattle with multiple locations in the Pacific Northwest, is looking for a Technical Specialist Assistant (Helper) to help expand its Field Support Group. This role will provide support to the technical service department, learning from experienced team members while helping manage relationships with customers and manufacturing partners.
Essential Duties and Responsibilities:
- Assist the technical team in educating key customers about ACI’s HVAC products and their advantages.
- Collaborate with team members to ensure successful product installations and meet customer expectations.
- Assist the technical team with troubleshooting HVAC system issues and resolving startup, commissioning or warranty-related matters
- Provide on-site support to customers and contractors to ensure timely problem resolutions.
- Act as a support resource for products represented by ACI and assist with product startup, commissioning and warranty-related matters.
- Help with documentation, customer inquiries, and technical queries as required.
Supervisory Responsibilities:
This is an individual contributor role, and while it does not involve direct supervision, it requires a strong collaborative effort with other team members and partners, influencing the technical and sales teams.
Education and/or Experience:
- High school diploma or equivalent.
- Basic tool knowledge and mechanical aptitude required.
- No prior HVAC experience necessary; on-the-job training will be provided.
Language Skills:
- Ability to read and understand technical documents, manuals, and product specifications.
- Ability to communicate clearly and professionally with customers, contractors, and team members.
Mathematical Skills:
- Basic mathematical skills for calculating measurements, system specifications, and equipment requirements.
Reasoning Ability:
- Ability to define problems, gather data, and draw reasonable conclusions.
- Ability to interpret technical instructions and product specifications in various forms.
Certificates, Licenses, Registrations:
- None required.
Computer Skills:
- Basic computer knowledge
Other Skills and Abilities:
- Strong attendance and punctuality are essential.
- Ability to work independently or as part of a team.
- Comfortable working in varied environments, including extreme temperatures, confined spaces, and on rooftops.
- Ability to perform physical activities, including lifting, crawling, bending, kneeling, and working in tight spaces.
- Valid driver’s license with a clean driving record required.
- Successful completion of a customer and company background check is required.
Travel Requirements:
- Approximately 40% travel required to assist with customer and manufacturer support, contractor training, product installations, and corporate meetings.
How to Apply:
Interested candidates can submit their resume to [ShellyS@acimechsales.com].
ACI Mechanical and HVAC Sales is an equal opportunity employer and welcomes applications from all qualified individuals.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $80,000 - $100,000