Tier II IT Specialist

ACI Solutions is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal and commercial customers to deliver technology services and solutions, and to drive our client s missions forward through innovation. We use industry best practices such as ITIL and Agile project management principles to provide services including Tier 1 to 3 IT Service Management, End-to-End Network Visibility, AIOPS, Zero Trust, SASE, cloud and infrastructure optimization, IT and legacy modernization, and data management.

ACI Solutions employees enjoy:

• Generous and flexible time-off policy.
• Flexible work schedules and telework options, including remote work availability for eligible projects.
• Career development opportunities including a mentorship program, technical and management training, and paid training opportunities.
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more.
• 401K matching with immediate vesting and end of year profit sharing.
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more focus on community engagement.
• Company wide support activities, employer match for donations, and time off for volunteer efforts.

Responsibilities

• The IT Specialist is responsible for the Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware.

• Walk colleagues or clients through steps to help them resolve their technical problems and support the implementation of new solutions or applications

• Help The IT Manager plan and implement additions, deletions, and major modifications to the IT infrastructure in pursuit of business and IT goals.

• Ensure proper functioning of IT systems, and monitor for availability, performance, and capacity planning.

• Provide Tier I&II Helpdesk support.

Technical Skills

• Windows Server management with Hyper-V and VMware
• Active Directory
• Group Policy
• Microsoft Azure
• Storage
• Backups
• Cisco Meraki network
• Microsoft Teams and SharePoint
• Security
• VOIP systems

Requirements

• Well-developed organizational and time management skills. Must consider priorities, forecast problems, and envision solutions.

• Able to work both independently, and as part of a team in a fast-paced environment while managing multiple tasks.

• Knowledge of information technology functions including network and system design, planning, development, and operations.

• Must be able to communicate clearly with technical and non-technical audiences. Extremely clear, succinct, and professional writing skills are mandatory.

• Able to identify, evaluate and learn industry trends.

• Creatively solve technical problems and provide competence under pressure in time-sensitive situations.

• Must be able to occasionally work after-hours or on weekends to complete special projects.

• Must be able to lift and transport equipment weighing up to 75 pounds including computers, monitors, UPS batteries, printers, etc. Must be able to set up equipment standing on a ladder, or in confined spaces, including underneath desks/tables, in wiring closets, and equipment racks and enclosures.

• Must have driver license and own your own vehicle. Travel between offices up to 20%.

Education, Qualifications and Certification

• 4 years experience providing network and system administration.
• Comptia Network required.