DECAL CAPS Client Contact Solution Project Manager

Short Description :

Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables. Creates collaborative partnership with all internal and external team members to accomplish the deliverables.

Complete Description :

State Agency : The Dept. of Early Care Learning : Childcare and Parent Services (CAPS)

The CAPS Client Contact Solution Project Manager will report to the Assistant Deputy Commissioner for Families and Eligibility. Under limited supervision, this position is responsible for project management activities that will transition the current IVR (integrated voice response) system and client contact solution to a future state solution. This project has technical, policy, and process requirements that may impact multiple programs, workstreams, and systems. This position creates project plans using appropriate project management methodologies with input from primary stakeholders, coordinate resources, communicate progress, and must meet and account for project milestones. The position duration is from start date through implementation and hypercare (anticipated through September 2025).

This position is remote based, but the candidate must reside in the Metro-Atlanta area.

Job Responsibilities :

• Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile.
• Manages overall coordination of project from planning through implementation.
• Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules.
• Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies.
• Proactively manage changes to project scope and requirements.
• Collaborate with DECAL IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables.
• Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts.
• Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule.
• Oversee stakeholder communication of progress, blockers, next steps.
• Assist with test plan and issue management process development.
• Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies.
• Provide timely updates to stakeholders on project status through reports / presentations.
• Develop and lead the project team to the delivery of successful project outcomes.
• Coordinates staff and other resources as needed.
• Facilitates discussion and consensus among various project stakeholders.
• Manages vendor relationship and deliverables

Agency Required Qualifications

Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience.

Agency Preferred Qualifications :

Agency Required Qualifications : Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience; and the following :

Technical Competencies :

Physical Position Requirements :

Required / Desired Skills and Amount of Experience :

Sets and manages IT project plans, priorities, timelines, milestones, and deliverable schedules. Required 5 Years

Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies. Required 5 Years

Intermediate skills in SharePoint and relational databases Required 5 Years

Advanced skills in Excel and other Microsoft Office applications. Required 5 Years

Questions :

Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question 2 What is your candidate's email address?

Question 3 If selected for engagement, your candidate's hourly Pay Rate must be at least

Question 4 The maximum mark-up for this engagement's SRP rate is

Question 5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?

Question 6 If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?

Question 7 This position is remote based, but the candidate must reside in the Metro-Atlanta area. Do you accept this requirement?