What are the responsibilities and job description for the Technical Program Manager position at ACL Digital?
Title: Technical Program Manager
Location: San Diego, CA (Onsite)
Job Description – Technical Program Manager
We seek a qualified candidate for the position of Technical Program Manager within the Platform Hosting Engineering (PHE) organization. The teams within PHE provide core technical capabilities to host the Network, including global traffic management, cloud infrastructure, monitoring and telemetry. The Technical Program Manager will be responsible for driving PHE projects in collaboration with other global engineering teams. Partnership, communication, and the desire to move us forward and deliver will be the keys to success in this role.
Responsibilities
- Own and drive end-to-end delivery of multiple cross-functional initiatives with multi-level dependencies
- Work closely with engineers and engineering managers to build detailed execution plans, understand technical dependencies, define use-cases and expected outcomes
- Coordinate and collaborate with both internal and external partners to estimate efforts, define milestones, implement, and deliver with high standards
- Track progress, identify and resolve dependencies, mitigate risks and communicate status to leadership and partners.
- Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle issues and provide support to teams balancing opposing priorities. Get results proactively.
Key Qualifications
- Excellent interpersonal skills, both written and verbal, working across engineers, product management, program management, and all levels of leadership
- A strong desire to partner and build lasting, positive relationships across the company
- Self-starting, self-managing, diligent and able to stay organized while driving multiple projects
- Demonstrated ability to influence beyond the immediate team and establishing shared goals across multiple leaders
- Demonstrated success running large-scale, cross-organization projects, resolving priority conflicts, and delivering on-time and on-budget
- 3 years of proven ability working in a program/project management capacity in technology environment; 2 years of that experience in a software development environment
- Experience in cloud infrastructure program/project management
- Experience with Systems Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum, in addition to Waterfall
- Experience with Release Planning; specifically working with business partners to prioritize projects while also working with resource managers to understand capacity for set releases as desired
Required Technical Skills
- Experience with JIRA - ability to create custom dashboards, and understanding of how to lead as a source of truth
- Experience with creating spreadsheets and presentations
- Ability to extract and work with large datasets for organizing projects, reporting progress, and measuring success
- Understanding of software development principles and processes
- Technical ability to understand technical designs, challenges and risks
