Customer Service

Job Description

Customer Service Representative needed for Carey facility.

Job Description

Responsible for all activities related to transactions, orders, transportations and inquires of customer needs. Position also requires to meet the needs of the company and may require individuals to perform other functions.

Primary Responsibilities

Responsible for supervising activities related to the planning of logistical processes for outbound, such as calculating adequate inventory levels

Prepare Forecast according to customer demand so that the company can analyze its capacity, machines, people and stock

Negotiation of shipments with customers, according to systems (EDI, Site and Kanban)

Managing all customer metrics, delivery performance, ASN, collection schedule and delivery tracking to the customer

Support of weekend coverage for assembly plants

EHS : Follow all procedures and instructions that are applicable for the respective workplace or relevant EH&S activity

Years of Experience

Two years experience in material planning / scheduling or customer service experience in a high-volume manufacturing environment

Degree Preferred

Bachelor degree in field related with production and inventory control and / or equivalent combination of education and experience

Desired Competencies, Experience, & Qualifications

Experience using SAP required

Experience using MRP / ERP system-SAP preferred

Experience in managing manufacturing processes, productivity, and efficiency requirements as related to scheduling activities

Proficient in Microsoft Office

Strong communication, organization skills

Strong problem solving and analysis skills

Ability to understand customer demand and how to alter production to meet demand as well as an ability to manage complexity and resolve conflicts that arise from balancing multiple priorities

Strong knowledge of shipping & receiving functions including international freight

Previous automotive is a plus, but not necessary