Director of Operations

Who We’re Looking For:

Are you an energetic, innovative business strategist who is well versed in leading a customer-centric, multi-location retail operation? Do you have a knack for motivating people to reach new heights and exceed lofty goals, while also encouraging company and culture breakthroughs? If so, do your best work with Acme Tools as Director of Operations.

You’ll take on the role of coordinating our corporate store operations team, as well as retail and equipment managers – leading the charge in all aspects of store success, including: sales development, high-level performance management, process improvements, workforce planning and development, ensuring profitability, and safety. You might be perfect for this role if you’d love to stay on top of growth and development in a unique, B2B retail environment, as well as maintaining and building upon current sales strategies. You are constantly learning, a natural problem-solver, have a deep understanding of what motivates employees to drive sales, and never balk at taking on new challenges!

About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with thirteen locations and over 600 team Acme members across North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme’s catalog and internet division, was acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment online within the United States. We pride ourselves on having a growing, innovative eCommerce department with a start-up like atmosphere, which will allow you to create and execute strategies with freedom and approach projects in creative ways.

• Work-Life Balance
• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase Opportunities
• Generous PTO plan that starts accruing on day 1!
• Paid Holidays – we are closed the 6 major holidays of the year
• Maternity Leave (partially paid through company paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Generous Employee Discounts

• Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

What You’ll Take Ownership Of:

The Director of Operations is responsible for the growth and development of brick-and-mortar retail stores within Acme Tools and the important role they play within our company. This position will work to inspire, motivate, mentor, and educate a high-performing management team throughout North Dakota, Minnesota, and Iowa to optimize their impact on Acme Tools by:

• Managing the corporate store operations department and leading store management and sales throughout the organization
• Overseeing store success, including: development, implementation, and enforcement of best practices and processes to ensure goals and objectives for business strategic planning and profitability are met
• Responsible for negotiations, budgeting, purchasing, and putting efficient workflows in place to maximize Acme’s productivity and performance
• Overseeing all sales, warehousing, pricing, service, rental, and customer relations within our stores
• Being involved in recruiting, interviewing, approving the hiring, onboarding, and development of new team members
• Solving highly complex employee issues with the upmost sense of confidentiality
• Leading the charge when it comes to coaching, training, and development of employees; ensuring timely performance reviews for all store employees
• Overseeing expenditures and driving sales to ensure profitability within the stores
• This position will continue to nurture cohesive working environments within the company and different departments including leadership, technology, human resources, accounting, and marketing departments.
• Driving the vision and executing the continued evolution of Acme Tools’ retail operations.
• Maintaining knowledge of current trends relevant to our industry to advance existing skills
• Taking on new challenges and training to grow your abilities and career in the ever-changing world of retail management
• Ensuring that Acme Tools is in compliance with federal and state laws
• Rolling with the punches with whatever other human resources task comes your way

Need-To-Haves:

• Bachelor’s degree in a related field
• Thorough knowledge of all aspects of operations, including accounting, sales, strategic leadership, inventory control, employee relations, and marketing experience
• Extensive process improvement and strategy experience
• Strong technology and communication skills, both verbal and written
• Ability to manage multiple projects in a fast-paced work environment; work on a team or independently; ability to manage relationships with Directors and Senior Management
• As the chief person responsible for oversight of our stores, this job will require occasional overnight travel availability .
• Self-driven to achieve goals; high energy level is essential, as well as a strong, dedicated work ethic
• A solid communicator with the ability to write and speak effectively

Love-To-Haves:

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  Employment offers are contingent on drug-screen and background check. Relocation to Grand Forks, ND required. Acme Tools is an equal opportunity employer.