What are the responsibilities and job description for the Customer Contact Center Specialist (Call Center) position at ACNB BANK?
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where your performance directly impacts success? If so, ACNB Bank is looking for you!
Why Join Us?
At ACNB Bank, we don’t just answer calls—we create meaningful customer experiences. As a Customer Contact Center Specialist, you’ll be a vital part of our team, ensuring that customer inquiries are resolved efficiently and effectively while driving business growth through referrals and service excellence.
What You’ll Do:
- Provide top-tier customer support through inbound and outbound calls while multi-tasking using an online Chat feature;
- Identify customer needs, resolve inquiries, and offer solutions across banking products and services;
- Drive business growth by identifying sales opportunities and referring customers to the appropriate departments;
- Maintain high performance metrics, including call resolution, speed of answer, and customer satisfaction;
- Utilize modern banking technology such as Online Banking, Mobile Banking, Debit Cards, and Bill Payments, this includes processing online account applications.
What We’re Looking For:
- Education: A high school diploma; Business-related education beyond high school preferred.
- Experience: 2 years in customer service, preferably in a call center environment.
- Strong communication and analytical skills, plus proficiency in Microsoft Windows, Word, Excel, and Outlook.
- Ability to meet and exceed performance expectations outlined in our career development plan.
- Knowledge of banking products and services with a passion for helping customers.
What You’ll Gain:
- A dynamic work environment with clear goals for success.
- The opportunity to make an impact through customer interactions and referrals.
- A chance to work with a supportive team that values professional growth.
If you have a drive for excellence, an eye for detail, and a heart for customer service, ACNB Bank wants to hear from you! Apply today and become a part of a team where your performance leads to success.
Location: Gettysburg, PA 17325 | Company: ACNB Bank
Key words: Call Center, Customer Service, Banking, Career Growth
ACNB Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, genetic information, or any other characteristic protected by law.
