What are the responsibilities and job description for the Contact Center Specialist position at First Capital Federal Credit Union?
Join the First Capital Team!
First Capital Federal Credit Union is seeking full-time Contact Center Specialists to join our growing team. If you are a service-oriented, energetic person and would like to work in a well-respected, community-based financial institution with excellent salary, benefits, and incentives within a friendly atmosphere, this may be the right position for you!
Who are we looking for:
Individuals who will provide exceptional service and answer questions related to products and services through phone, chat, email, and text. Team members will also assist in payments, digital services, and identifying cross-sell opportunities with every interaction, which makes this an excellent entry-level position for growth. The ideal candidate will be eager to learn, have excellent written and oral communication skills, the ability to multi-task, a desire to help people, and a passion for utilizing new technologies.
Education & Skills:
· High School or Equivalent
· Incredible customer service and communication skills
· Ability to navigate/operate a PC in a Windows-based system and apps, with ease
· Able to professionally communicate with members via phone, chat, email, and text
· Six months of similar service experience or Financial Institution experience
· Bilingual skills are a plus
Advancement Opportunities: Contact Center Specialists learn a variety of functions and skills to be ready when advancement opportunities open.
Benefits: First Capital provides excellent benefits, including:
· Competitive pay, performance incentives, and paid holidays and time off
· Medical insurance with HMO and PPO plans
· Dental and Vision insurance
· Short and long-term disability insurance, life, and AD&D insurance, ALL fully paid by First Capital
· And so much more...
Working Conditions
· Work will be conducted in a well-lighted and ventilated office setting
· Sitting, standing, bending, lifting, and navigating stairwells required during working hours
