What are the responsibilities and job description for the Inside Sales Manager position at ACO, Inc.?
INSIDE SALES MANAGER SUMMARY:
Responsible for coordinating and supervising the activities of the Surface Water Management (SWM) – Inside Sales team. The Inside Sales Manager position oversees a team of Inside Sales Representatives to drive and manage pro-active technical sales related activities to improve close ratios and increase pipeline. The Inside Sales Manager will monitor sales metrics and manage the inside sales process.
The inside sales manager will be able to lead by example by demonstrating effective communication skills, maintain a positive attitude, enjoy coaching teammates, and understands how data can drive strategy. The inside sales manager should have a strong understanding of participants involved at every stage of a project’s delivery process within the construction industry.
INSIDE SALES MANAGER ESSENTIAL FUNCTIONS:
- Ability to navigate/read construction documents and technical drawings
- Key operator for the CRM. Facilitate data computation for sales and other departments
- Train Inside Sales Staff consistent use of the CRM to include sales reports
- Compile market intelligence to present to RSM
- Direct line of communication with RSM
- Work with the Regional Sales Manager to facilitate all processes, tools, communication, training, and methodologies to ensure sales team success
- Serve with other departmental management to facilitate relationships among members of these various departments and locations to achieve the organization's goals and objectives
- Directing, staffing, and training of the Inside Sales Staff
- Prepare monthly, quarterly, and annual sales forecasts
- Maintain efficiency of the Inside Sales Representatives by evaluating the requests from and responses to customers and field personnel; conduct coaching as needed
- Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales. Implement and manage digital selling efforts to enhance the sales process and leads generation
- Work with Regional Sales Manager to set and track sales targets for the Inside Sales Team
- Act as "Key Operator" for Microsoft Dynamics. Provide guidance to other users with knowledge and experience for consistent operation of system
- Integrate Microsoft Dynamics CRM into the daily management of the Inside Sales Team
- Attend trade shows and/or customer events on occasional basis
- 5% Travel Requirement
- Follow all company and department policies
INSIDE SALES MANAGER COMPETENCIES:
Leadership/Coaching
Decision Making
Results Driven
Solution Driven
INSIDE SALES MANAGER SUPERVISORY RESPONSIBILITIES:
Directly supervises staff in the Inside Sales Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
INSIDE SALES MANAGER EDUCATION and/or EXPERIENCE:
- Preferred Bachelor's degree from a four-year College or university; five years’ experience working in a construction related field or equivalent combination of education and experience
- Minimum 2 years of previous Supervisory experience
INSIDE SALES MANAGER ADDITIONAL ELIGIBILITY QUALIFICATIONS:
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages
- Ability to prepare presentations and conduct in individual or group settings
- Ability to operate Windows Office programs proficiently
- Experience working with a CRM in a sales driven environment
INSIDE SALES MANAGER PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand or walk.
- Continually required to sit and work on a computer.
- Continually required to utilize hand and finger dexterity.
- The employee must occasionally lift and/or move up to 25 pounds.
INSIDE SALES MANAGER OTHER DUTIES:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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