What are the responsibilities and job description for the Sales Administrator position at ACRELEC?
Acrelec Americas seeks a dynamic Sales Administrator to join the Customer Relations team in optimizing the order fulfillment process. This role involves overseeing the order review process, prepayment collection, tracking, and account maintenance while fostering strong customer relationships. The successful candidate will collaborate closely with sales, supply chain, and other departments to ensure timely, accurate, and efficient order execution.
Responsibilities
- Contribute to the processing of orders from international customers guaranteeing their satisfaction.
- Ensure the processing and administrative and IT monitoring of orders, ensuring that precise and fair information is disseminated. You process complex orders involving multiple options and references, international transport and compliance with contractual commitments specific to each customer.
- Review quotations and validate items, pricing, customer setup, and ensure the quote is not signed without approved changes.
- Verify approved quotation is converted into an accurate sales order and monitors the progress through the order to cash process.
- Monitor margins and other KPI’s/ Monitor a dashboard to follow up the performance of delivery / KPI on service.
- Escalate to Finance for required KYC process for new Brands.
- Develop and implement order management processes and procedures to enhance efficiency and accuracy.
- Provide administrative support in cases of export to new markets.
- Analyze order data to identify trends, bottlenecks, and opportunities for improvement.
- Manage and develop a team of order management specialists.
- Collaborate with IT to optimize order management systems and technology.
- Monitor key performance indicators (KPIs) and report on order management performance.
- Participate in monthly Demand & Supply Review Meeting.
Qualifications
- Bachelor’s degree in business administration, Supply Chain Management, or equivalent experience – International trade experience a plus.
- Excellent communication and interpersonal skills demonstrate a customer-focused mindset.
- Ability to coordinate effectively with cross-functional teams to achieve shared objectives.
- Attention to detail and strong organizational skills.
- Proven experience managing and developing teams.
- Proficiency in ERP systems and order management software, preferably NetSuite, and Mico Soft Office.
- Strong analytical and problem-solving skills.
- Experience in the technology or retail industry (preferred).
- Willingness to grow within an expanding structure and assist in the development of company procedures.
- Bilingual skills in Spanish a plus.
Working Conditions: Requires a minimum of three in-office days per week, working standard business hours of 8am to 5pm.
Company: Acrelec is a global technology leader revolutionizing the in-store experience. Since pioneering the self-order kiosk with McDonald's in France in 2004, we've been at the forefront of designing innovative software and hardware solutions for restaurants and retail. Our 'click and collect' solution was another industry first.
With a mission to automate and enhance brick-and-mortar stores through digitalization, we've achieved over 80,000 kiosk installations across 70 countries. Our two manufacturing plants and 110 software developers drive our success. Headquartered in Pittsburgh, PA, with a Global Innovation Center in Chicago's West Loop, we're committed to delivering exceptional experiences for both customers and operators.