Receptionist/Customer Service Support

Receptionist & Customer Service Support ABOUT ACRISURE Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. Acrisure's products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world. We are a team of entrepreneurs, collaborators and innovators whose limitless mindset is driving an even bigger future. Job Description Acrisure Aerospace is seeking Receptionist / Customer Service Support. You could be part of a growing company that offers a competitive compensation package with tremendous potential for growth. Support clients and insurance agents using employer’s agency management system. Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills. Initial Responsibilities Assist with incoming calls Document all activities in agency management system (EPIC) Communicate with clients via phone and email Additional Responsibilities Assist clients with applications/policies/premium payments/etc. Collect renewal data on assigned accounts Review new/renewal policies, endorsements and certificates to insure items were received as requested Maintain accuracy of client data in agency management system (EPIC) Qualifications Professional telephone demeanor and good listening skills Strong organizational skills - ability to prioritize and initiative to execute task completion Computer skills, specifically Microsoft Word, Outlook and Excel Excellent verbal and written communication skills as well as strong interpersonal skills Mathematical Skills: Ability to calculate figures and amounts such as premiums, commissions, and percentages Work independently and as part of a team Strong time management skills Must be able to pass background check Performance Expectations Proficiency using agency management system – Employer will train Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction Demonstrate ability to interact professionally with management and clients to promote a positive company image Meet Acrisure’s standards for attendance and promptness A strong sense of teamwork and cooperation with management and co-workers Schedule Full- time, in-office position. Monday-Friday / 8 am- 5 pm Education & Experience High School Diploma or equivalent 1 year office experience or associate degree Benefits 401(k) - 401(k) matching Health insurance Disability insurance Life insurance Paid time off Professional development assistance #LI-EG1 Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! Attention Job Seekers: We have been made aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent Acrisure. These scams often involve fake job offers, requests for personal information, or demands for payment. Please be advised of the following: - Acrisure does not charge any fees at any stage of the recruitment process. - Official communication from Acrisure will always come from an @acrisure.com email address or our Applicant Tracking System, Workday. - Job offers will only be extended after a formal interview process. - Personal information should only be shared through our secure career portal. How to Protect Yourself: - Do not share personal or financial information with unverified sources. - Report any suspicious activity to our HR department immediately. - For your safety, please ensure you are applying through our official careers page: https://acrisure.wd1.myworkdayjobs.com/Acrisure Thank you for your vigilance and cooperation. Acrisure HR Team