What are the responsibilities and job description for the Customer Service Representative - Employee Benefits position at Acrisure NJ Partners Insurance Services, LLC?
Job Title: Customer Service Representative - Employee Benefits
Department: New Jersey Platform
Location: Englewood Cliffs, NJ
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Responsibilities:
Customer Service: Provide outstanding service to clients, addressing their needs promptly and professionally.
Benefit Education: Educate clients on their benefits, ensuring they understand their coverage and options.
Delegate Incoming Requests: Direct incoming client requests to the appropriate service associate for prompt handling.
Claim Resolution: Handle and resolve claims efficiently to ensure client satisfaction.
Claim Submission: Assist clients with the submission of claims, ensuring accuracy and timeliness.
Prior-Authorizations: Manage and facilitate prior-authorization requests.
Appeals: Guide clients through the appeals process, offering expert advice and assistance.
Manage High-Level Issues: Address and resolve complex benefit issues, system corrections, and other high-level matters.
Qualifications:
5 years of customer service related experience, specifically in employee benefits.
Strong customer service skills with a client-centric approach.
Excellent communication and problem-solving abilities.
Basic understanding of claims processes, prior-authorizations, and ACA reporting.
Strong organizational skills with the ability to handle multiple tasks simultaneously.
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
