What are the responsibilities and job description for the Claims Advocate position at Acrisure?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Claims Advocate provides insurance claims support and builds relationships with customers through a high level of service. This individual helps to fuel client growth through the highest level of advisory services. This role contributes to continuous process improvement and proactively works toward achieving agency and team goals.
Responsibilities:
- Responsible for agency claim reporting by filing claims with carriers, confirming claim set-up, and providing initial claim information to clients with proper internal documentation
- Promotes and educates clients on direct reporting of claims to their carrier
- Responds to client and team telephone calls, emails, inquiries, and requests in a timely and professional manner
- Participates in internal team meetings to address developing client claim concerns and assists in the creation of a plan for resolution
- Engages in proactive communication between clients and insurance carriers
- Generates claim status reports and claim data for client meetings or at the request of the service team
- Coordinates and participates in the flow and transmission of documentation and communication in cargo, general liability, auto, and property claims with client and carrier
- Participates in the delivery of claim updates and claim reviews for clients as assigned
- Helps in the creation and update of claim deliverables
- Facilitation of claim resolution for clients
- Completes high level claim and reserve reviews
- Completes claim analysis prior to unit stat filing and provides summaries of open claims to the client team
- Assists in the creation of new client resource tools
- Additional duties as assigned
Requirements:
- Must be comfortable in an electronic environment with strong computer skills
- Strong working knowledge of Microsoft Office Products
- Excellent verbal and written communication skills
- Excellent people skills and ability to maintain professionalism in a team hybrid environment
- Strong organizational skills
Education/Experience:
- High school graduate
- 3 years of insurance industry experience preferred and/or AIC, CAWC or similar designation
Physical Demands:
- Position entails sitting, talking, writing, reading, reaching, computer entry, and typing
- Must have access to reliable mode of transportation
Benefits & Perks:
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Parental Leave
- Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit
www.Acrisure.com
or learn more here
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant
.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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