What are the responsibilities and job description for the Commercial Lines Account Manager (New England Platform) position at Acrisure?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
Typically, expect some professional experience supporting sales in an administrative capacity. Knows and applies the principles of insurance to everyday situations. Typically, an individual contributor; works with occasional guidance or direct supervision. Performs more routine responsibilities and are primary points of contact for the clients they oversee. Develops coverage strategy and plan. Account Managers have their own accounts, but they may work with simpler or less demanding clients than more experienced managers. Required to have the necessary insurance license(s).
Due to experience and technical knowledge, the Select Account Manager is responsible for handling higher level risk issues without the direction from a Client Advisor or Producer. The AM is responsible for servicing new and existing clients that generate, on average, generally less than $3,000 in commission or as otherwise assigned. Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing business accounts. Ensure accuracy of new and existing data input in the automation system and perform essential functions per guidelines, procedures, quality and service standards stated by the agency. Marketing activity is required in this position to meet service, retention and quality standards. This is an 95% in house position that requires direct interaction with clients. Effective communication is a key component in this role. AM should demonstrate the ability to collaborate with their peers while working towards common Team goal.
Must have excellent computer skills and the ability to learn agency automation system and other automation/internet programs as required. Proficient in the use of windows based operating system and Microsoft Office products (2007 or above), including Word and Outlook; Excel skills must be at an advanced user level. Strong keyboard skills. Effective communication skills, strong organizational skills, attention to detail, and ability to respond to requests effectively and efficiently. Must be extremely focused on accurate detailed information, language and work output.
Strong fluency in agency automation systems and relevant internet programs as required. Must have the ability to read, understand, and interpret policy language, change requests, claims, loss experiences and quotes. Must have the skills to orally and in writing communicate issues, requests, and general information clearly to all involved parties as needed. Must have the ability to pay close attention to detail, respond to multiple requests effectively and to delegate work efficiently to support staff. Interacts with others effectively, cooperates positively and provides information and guidance to clients and associates as needed to contribute to the mission of the agency. Must have the industry knowledge to receive and interpret complex information and respond appropriately.
Responsibilities:
- Receive phone calls and office visitors requesting changes to existing coverage and/or new policies. Advise and assist clients by explaining coverage options/exclusions, making coverage recommendations, requesting policy changes, handling premium collections, and answering questions and concerns of the client. Responds to client service requests in a timely manner that will avoid potential E&O issues.
- Review & collect aged receivables.
- Regularly review current coverage, recommend changes in coverage or markets, and actively solicit increase in coverage or rounding out of account.
- Prepare proposals, schedules of insurance and recommendations for clients.
- Review audits with client as needed. Follow company direction and agency guidelines for disputed audits.
- Prepare quotes, proposals, applications, and supplemental forms for timely and complete submission to carriers for new or renewal accounts.
- Competently and confidently discuss policy changes and coverage issues with underwriters while advocating on the clients behalf.
- Assist with new business calls, online quote requests & walk-ins.
- Actively participate in weekly Select Team Meetings.
- Actively participate in carrier meetings as scheduled to stay up to date on available products. · Initiates renewal reviews with clients and re-markets as appropriate, to provide the client with the optimal solution in the coverage of their assets and the retention of the client. Prepares summaries of insurance and recommends coverages to avoid potential E&O issues.
- Process surplus lines agency bill renewals and remarket to an admitted carrier whenever possible.
- Review renewals to determine if non-standard policies can be rewritten in a standard market. Prepare rewrite applications.
- Remarketing of a renewal to provide best option(s) available to client in current market conditions.
- Receive, review and manage cancellations and act to save accounts as appropriate.
- Maintains client accounts on agency automation system, documents conversations, properly attaches documents in Agency Management System, sends confirmations to insured’s and adheres to all other automation procedures that are or become established. Maintains follow-up and suspense system for outstanding orders and correspondence, follows-up on overdue and suspense items. Responds to carrier requests for additional information in a timely manner.
- In conjunction with Manager/Coordinator of Business Insurance, coach and mentor team members in their professional development. Support and implement strategies to accomplish the agency mission and initiatives.
- All work is executed in a manner to avoid potential E&O issues. Immediately notifies management of any potential E&O issues.
Other Qualifications:
- Actively pursue relevant CE courses and achievement of a designation by the end of year three. · Participate in seminars and other training for knowledge and skill development.
- Some training of other employees may be required.
- Provide backup in other areas as assigned.
- Perform other duties and special projects at Management’s request.
- Help develop efficiencies in automation in a paperless environment reducing or eliminating paper flow.
- Stay abreast of trends, products, pricing and competitive markets. Have working knowledge of all agency and company changes procedures.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant
.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
