What are the responsibilities and job description for the Employee Benefits Account Manager position at Acrisure?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
Typically, expect some professional experience supporting sales in an administrative capacity. Knows and applies the principles of insurance to everyday situations. Typically, an individual contributor; works with occasional guidance or direct supervision. Performs more routine responsibilities and are primary points of contact for the clients they oversee. Develops coverage strategy and plan. Account Managers have their own accounts, but they may work with simpler or less demanding clients than more experienced managers. Required to have the necessary insurance license(s).
Account Manager - Benefits
Typically, expect some professional experience supporting sales in an administrative capacity. Knows and applies the principles of insurance to everyday situations. Typically, an individual contributor; works with occasional guidance or direct supervision. Performs more routine responsibilities and are primary points of contact for the clients they oversee. Develops coverage strategy and plan. Account Managers have their own accounts, but they may work with simpler or less demanding clients than more experienced managers. Required to have the necessary insurance license(s).
Responsibilities:
- Exhibits proven competence in all Client Service Management duties and knowledge requirements (see appendix);
- Collaborates with Account Executives/Benefits Consultant to service book-of- business;
- Exhibits competency with the Affordable Care Act (ACA) and other Benefits notices and disclosure requirements;
- Receives and responds to client inquiries including benefit and claim questions and issues;
- Reviews client coverage contracts and amendments for accuracy;
- Promotes professional image of Filice (both internal and external);
- Acts as liaison between client and carrier;
- Manages and negotiates third party vendor relationships and contracts on behalf of the client;
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
- Develop employee memorandum drafts and Benefits Booklets for clients to communicate the following: annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications;
- Install new group insurance contracts for existing clients or new clients, effectively utilizing resources to match client needs;
- Gather documents required to prepare annual 5500 filings if applicable and ensure submission in a timely manner. Provide summary annual reports for clients;
- As directed by Benefits Consultant, conduct employee meetings at Open Enrollment and other appropriate times
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
- Valid insurance license
- Excellent verbal and written communication skills
- Excellent customer service skills, including telephone and listening skills
- Great leadership, problem solving and time management skills
- Good presentation skills and ability to conduct open enrollment meetings
- High attention to detail
- Ability to prioritize work for multiple projects and deadlines
- Ability to work within a team and to foster teamwork
- Proficient in Microsoft Office Suite
Education/Experience:
- Bachelor’s degree or equivalent combination of education and experience
- 5 years related work experience
- Must continue to meet Continuing Education requirements for license renewal
- Baseline understanding of self-insurance and alternative funding arrangements
- High level of Employee Benefits product and benefit administration knowledge
Other Duties:
- Maintain open and clear communication channels with clients, producers and internal partners.
- Communicate due dates, timelines and expectations to clients and partners to ensure smooth transitions and implementation of benefits.
- Identify problems, summarize and develop strategic solutions.
- Install new group insurance contracts for existing clients or new clients, effectively utilizing resources to match client needs.
- Administer annual renewals including preparing proposals if appropriate and communicating any contractual changes to the clients and carriers.
- As directed by Benefits Consultant, conduct employee meetings at Open Enrollment and other appropriate times.
- Gather documents required to prepare annual 5500 filings if applicable and ensure submission in a timely manner. Provide summary annual reports for clients.
- Inform clients of ERISA, COBRA, FMLA/CFRA and other leaves, and other benefits compliance measures. Review and assist clients to complete the Benefits Disclosure Compliance calendar annually.
- Develop employee memorandum drafts and Benefits Booklets for clients to communicate the following: annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
- Develop and maintain excellent carrier relationships. Assist client/employee with unresolved benefits matters, including eligibility and claims issues.
- Remain informed regarding industry information and new product information.
- Expected to further industry education through insurance coursework
- Other assigned duties
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant
.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
