What are the responsibilities and job description for the Bilingual Call Center Agent position at Acro Service Corp?
Bilingual (English & Spanish) is mandatory !
Job Title :: Bilingual Call Center Agent
Duration :: 6 Months Contract
Hourly Rate :: 17-19 $/HR
Location :: Phoenix, AZ 85007 (ONSITE)
Schedule :: Mon-Fri 8am to 5pm
Key Responsibilities:
- Answer incoming phone calls in a fast-paced environment.
- Resolve Tier 1 level issues.
- Review taxpayer accounts.
- Verify, gather, and simultaneously update key information.
- Educate taxpayers about online resources and current tax policies.
- Submit requests for payment arrangements.
- Participate in all team engagement activities.
- Meet performance expectations.
Required Skills:
- Spanish Speaking
- Strong multitasking ability.
- Basic proficiency in Microsoft Word, Excel, and Google Workspace.
- Basic math skills (addition, subtraction, multiplication, and division).
- Excellent written and verbal communication.
Required Experience:
- Minimum of one year in each of the last two positions in a fast-paced call center.
Salary : $17 - $19
