What are the responsibilities and job description for the Bilingual Customer Service Representative position at Acro Service Corp?
Job Title: Call Center Agent
Duration: 06 months contract (Possibility of extension)
Location: Phoenix, AZ (Remote)
Pay: $20/hr. on w2 /without benefits
****Remote but needs to report to office first day for orientation.****
Position Description:
Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced enviroment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations
Skills Required:
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized
Experience Required:
Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Education Required:
High school diploma or equivalent.
Thank you!
Salary : $20
