What are the responsibilities and job description for the Call Center Specialist position at Acro Service Corp?
Job Title : Call Center Specialist
Location : Phoenix, AZ, 85007
Duration : 6 Months (Possible tenure extension and permanent)
Pay Range : $18-$20 per hr
Work Schedule : Mon-Fri 8AM - 5PM
Job Description:
- Answering incoming phone calls in a fast-paced environment.
- Resolving Tier 1 level issues -Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Participation in all team engagement activities.
Skills
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required
- Great interpersonal skills
- Communicate well both in writing and verbally
Preferred Education & Experience
- High school diploma or equivalent.
- Bilingual or Spanish speaking is preferred.
- The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Salary : $18 - $22
