What are the responsibilities and job description for the Desktop Support Specialist position at Acro Service Corp?
Job duties will include:
Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
• Provide technical support for computers; install, troubleshoot, service, and repair PCs, related software, peripherals and associated networks.
• Connect clients, servers, and terminals to existing data networks.
• Assist InfoSec with DFARS, CMMC compliance responsibilities.
• Setup, maintenance, compliance and vulnerability remediation for off-network and lab environments
• Rack and stack workstations and provide server application support as directed by server team
• Provide Windows systems management.
• Perform root cause analysis for complex issues
• Ability to create accurate and clear documentation and diagrams of environments, ticket resolutions and technical solutions
• Work with software vendors to support third party applications.
• Provide technical hardware or software support above and beyond the Tier1/2 support vendor and educate users as needed.
• Monitors ticket queues to ensure SLAs are met
• Previous experience supporting user and manufacturing hardware, software, etc. in an enterprise environment
• Ability to work independently; appropriately escalate issues and roadblocks to leadership.
• Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
• Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
• Master unfamiliar information, tasks, and situations quickly and effectively.
• Excellent communication skills, written and verbal.
• Customer and detail oriented and possess good decision-making ability.
Basic Qualifications
• Previous experience supporting end user devices, Windows OS, hardware, software, printers and peripherals in an enterprise environment >500 devices
• Ability to manage multiple priorities and time-sensitive mission critical needs.
• Must have understanding and experience configuring user and computer accounts in Active Directory
• Strong troubleshooting abilities
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Understanding of networking principles (such as the OSI model)
• Ability to lift equipment weighing up to 40 pounds
Salary : $25 - $34
