What are the responsibilities and job description for the Help Desk Specialist position at Acro Service Corp?
Job Title: Client Support
Duration: 03 Months (Contract to Hire)
Location: Anchorage AK 99515 (Onsite)
JOB DESCRIPTION:
- Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment. Troubleshoot all information technology issues, including software, hardware, and networking. Ability to identify problems quickly and take corrective action.
Role Responsibilities:
- This role will be responsible for answering incoming support calls from internal and external customers. It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. This position may have interaction with other the Technical Support teams across the organization. Requirements:
- 1 - 3 years of related work experience, or an equivalent combination of education and experience. 1 - 3 years of call center support with excellent customer service. Excellent verbal and written communication skills. The ability to work in a team environment and commit to a flexible work schedule.
Preferences:
- 1 - 3 years technical experience a plus. 1 - 3 years' Service Desk or Technical Call Center experience a plus. Previous experience troubleshooting desktop, printer, and notebook issues. Very strong user and support of MSOffice.
Monday - Friday
8:00AM to 5:00PM
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Salary : $20 - $23
