What are the responsibilities and job description for the Help Desk Specialist position at fnbalaska?
GENERAL PURPOSE SUMMARY
Assists computer system end users by recognizing, researching, isolating, and resolving network systems problems; and maintains computer system and application user accounts by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists computer system end users by recognizing, researching, isolating, and resolving network systems problems; and maintains computer system and application user accounts by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides first level support for microcomputer systems hardware management, Microsoft Office suite, ITI, and various bank applications by phone and in person.
- Recognizes, researches, isolates and resolves hardware, software, network, and communications problems for end users by using general troubleshooting techniques and familiarity with common user problems. Refers to appropriate technical support when necessary.
- Assigns new and removes terminated user permissions to systems and applications utilizing appropriate baseline user permission templates and profiles.
- Resolves basic user account problems including account unlocks and password resets; and establishes access rights.
- Maintains database with accurate and timely data entry including user accounts, network system work orders, hardware/software purchases, and asset management.
- Maintains working knowledge of hardware, software, and compatibility issues with older versions by reading technical journals and trade publications.
- Performs other work-related duties as assigned by supervisor.
- Stay up to date on relevant laws and regulations and complete all compliance training on time.
- Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
- Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
