What are the responsibilities and job description for the IT Infrastructure Support Specialist position at Acro Service Corp?
Job Title : Client Support - Senior
Duration : 3 Months (Contract to Hire)
Location : Rosemont IL USA 60018-Onsite
Pay Rtae : $25-37 / Hour on w2 without any benefits.
JOB DESCRIPTION :
Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
- Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
- Assists in supporting meetings at assigned location from an audio / visual / computing standpoint.
- Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
- Installs and configures hardware and software both in person and remotely; utilizes best practices and follows policy in installation and configuration of hardware and software.
- Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
- Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
- Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
- Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
- Other duties as assigned by manager
SUPERVISION :
RELATIONSHIPS
MINIMUM QUALIFICATIONS
o Windows Desktop environment configuration and troubleshooting
o Desktop troubleshooting skills
o PC Hardware build and configuration skills
o General knowledge of handheld devices (Smartphones, iPads, Android tablets)
o General knowledge of all Microsoft Office applications
EDUCATION
CERTIFICATIONS / TRAINING
LICENSES
PREFERRED QUALIFICATIONS
Salary : $25 - $37
