Account Specialist

We are seeking a Account Specialist to join the company, a premier supplier, in Wilmington, DE While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

The candidate will answer BPC phones and direct claimants to the proper place and or answer claimant questions as necessary and enter tickets into the system so other staff can address various issues

 Job Description:

• Input data from source documents. Incumbent will use alphanumeric and ten key data entry.
• Filing
• Mail run between offices (3rd floor to 1st floor)
• Account research/analysis which requires reviewing employers accounts in our mainframe system
• Receives, reviews source documents, compares documents to database information, edits, codes, corrects or returns documents.
• Creates official agency word processing documents; creates and maintains agency databases typically using Access or similar software packages; creates and maintains spreadsheets; creates original presentations using software packages.
• Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.
• Assures effective coordination of operational functions.
• Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use.
• Identifies causes of data entry problems.
• May maintain records and files regarding work processed.

Qualifications

• Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment.

• Experience in office operations such as operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies.
• Experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
• Experience in record keeping.
• Experience in using an automated information system to enter, update, modify, delete, retrieve, inquire and report on data.

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.