What are the responsibilities and job description for the Customer Service Representative/Account Manager position at Across America Insurance Service?
Locations: Riverside, CA / Moreno Valley, CA / Boston, MA / Chicago, IL
Company Overview:
Across America Insurance is a rapidly expanding company specializing in trucking insurance. We provide comprehensive services including underwriting, endorsements, policy issuance, accounting, and claim handling. We value a positive attitude, commitment to professional development, and a dedication to exceptional service. If you're looking for more than just a job and are interested in building a career with ample growth opportunities, we encourage you to apply.
Role Overview:
We are in search of a dedicated Customer Service Representative/Account Manager. This position requires strong attention to detail, proficiency in MS Office products, outstanding problem-solving skills, and schedule flexibility. Please note that this is not a sales position.
Responsibilities:
- Build and maintain strong relationships with customers.
- Actively participate in customer retention through empathetic listening, policy review, and appropriate escalation of issues.
- Assist in claim processing and resolution.
- Understand billing systems in relation to policy coverage, and communicate policy premium impacts to customers.
- Prepare insurance forms/documents, answer phones, process mail, assist customers, perform scanning and photocopying tasks, and handle insurance check processing.
- Maintain accurate customer contact information.
- Adapt quickly to new insurance platforms and processes.
Qualifications:
- A willingness to learn, be resourceful, and accept coaching.
- An upbeat, positive, and enthusiastic attitude.
- Proficiency in multi-tasking, following through, and following up.
- Professional phone etiquette and excellent customer service skills.
- Strong problem-solving capabilities and the ability to handle stressful situations tactfully.
- Experience in any of the following areas is a major plus: trucking dispatch, trucking accounting, trucking permits.
Experience:
- Microsoft Excel: 1 year (Preferred)
- Data entry: 1 year (Preferred)
- Trucking industry services: 1 year (Preferred)
Education:
- High School or equivalent (Preferred)
Work Schedule:
- Full-time position, Monday to Friday, 9:00 AM to 6:00 PM.
- Overtime availability is preferred.
Salary & Benefits:
- Up to $35.00 per hour.
- 401(k) and flexible schedule.
- Opportunities for career growth and development.
Additional Requirements:
- Positions are on-site, and reliable commuting or planning to relocate before starting work is preferred.
- Weekend availability.
Before you apply, make sure you're the right fit for our team. Do your homework - visit our website at www.acrossamericainsurance.comto understand more about us. We're not just looking for anyone; we want the right person - a team player who is ready to contribute to a dynamic, collaborative team. If this sounds like you, please submit your resume. We look forward to meeting you!
Job Type: Full-time
Pay: Up to $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: In person
Salary : $35