Arborist Training Project Manager

Company Description

ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch.

Role Description

The Arborist Training Project Manager is responsible for overseeing and managing arborist training programs and ensuring compliance with state regulations. This role serves as the primary contact for clients, manages training records, coordinates class scheduling, and collaborates with training personnel. Additionally, the position involves maintaining communication with external stakeholders, optimizing operational costs, and ensuring a seamless training experience for students and professionals in the field.

Essential Duties and Responsibilities :

• Training Administration for LMS System (Currently Moodle) to include:
  • Create new courses
  • Update courses as requested
  • Run reports as requested
  • Troubleshoot any issues within the LMS (Currently Moodle)

• Phone Management
  • Troubleshoot hardware and carrier issues for ACRT INC employees
  • Act as consultant to issues the Help Desk needs assistance with handling
  • Work with cell phone providers (AT&T/Verizon) reps to revise pool plans as necessary (typically on an annual basis)

• School Director Duties:
  • Ensure training program maintains compliance according to the Ohio State Board of Colleges and Career Schools.
  • Meet with State Board representatives every two years to tour the classroom and fill out appropriate renewal paperwork.
  • Travel to Columbus as needed for School Director training.
  • Work with appropriate internal departments to furnish evidence of school earnings, expenditures, and attendance.
  • Maintain school records for seven years.
  • Welcome students to company headquarters for classes; ensure all participants know emergency procedures while on school property.

• Training Coordinator:
  • Act as first point of contact for clients interested in arborist training.
  • Assist clients with identifying training needs.
  • Respond to bids for training classes.
  • Create invoicing information for training classes and send to Accounting for processing.
  • Ensure yearly line clearance test is translated to Spanish.
  • Keep and maintain training records.
  • Schedule training classes.
  • Gather training class information from clients and report to instructor.
  • Work with the Marketing department to write or plan training-specific articles for industry publications.
  • Watch training videos from clients, consult with instructors on client performance, review tests, provide feedback, and prepare certificates for successfully passing candidates.
  • Analyze department data to reduce costs as needed, work with Accounting on unpaid invoices.
  • Maintain communication with trainers on a weekly basis.
  • Maintain off-site storage locker with department equipment.
  • Order new equipment for classes as needed.
  • Inform appropriate clients of ACRT certification expiration and assist with recertification.
  • Prepare proposals and contracts for training classes.
  • Maintain inventory for department that involves ordering and picking up instruction manuals.
  • Prepare Continuing Education Unit (CEU) forms for ISA and TCIA on a yearly basis.
  • Enter CEU information online and/or email appropriate parties at the ISA and TCIA to ensure clients are awarded CEUs accordingly.
  • Take credit card information over the phone for smaller orders

Requirements:

Education Requirements:

• Minimum
  • Bachelor’s degree
• Preferred:
  • Bachelor’s degree in Business Management

Experience requirements:

• Minimum
  • 2 years of experience in office management
• Preferred
  • 4 years of experience in office management

Desired skills :

• Excellent interpersonal communication skills
• Proficient data entry, typing, and basic computer skills
• Additional education and/or training relating to office management is a plus

Additional:

Works with Inside Company:

• Internal Operations team
• All employees and managers

Work with Outside Company:

• Cell Phone Providers
• State Board Representatives
• Current and potential students

Working Conditions:

• Work from home or office
• While performing the duties of this job, this position regularly requires sitting for extended periods of time
• The employee is required to stand, walk, speak and hear

Supervisor Responsibilities:

• Delegate and coordinate job task to the Coordinator and Assistant Coordinator roles.
• Assist defining duties and coordinator.
• Mentor and develop Coordinators and Assistant Coordinators
• Evaluate and give feedback on the Coordinator and Assistant Coordinators
• Ensure that the operations of ACRT, Inc are being completely supported for all needs that are required by the coordinators

Physical Requirements:

• Frequent sitting, using hands and fingers
• Occasional standing, walking, reaching, stooping, kneeling, crouching

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)