What are the responsibilities and job description for the Service Dispatcher/CSR position at ACS - Air Conditioning Services?
Service Dispatcher / CSR
ACS has an immediate opening for an HVAC Service Dispatcher / CSR in Tucson! If you are a self-starter, detail oriented and thrive in a fast-paced work environment, apply today!
Primary Job Function : In this role you will provide customer service over a multi-line telephone, schedule field technicians, manage service invoices and maintenance agreements. Maintain customer database with current information. Clear and concise communications with department managers, employees and customers.
Work Hours : Monday - Friday; 7 : 30 am 4 : 30 pm
Pay Range : $18.00 - $25.00 / hour- Depending on Experience
Benefits : Medical (50% paid for by the employer), Dental, Paid Vacation, Paid Holidays, 401K
Required Qualifications :
- 3 years administrative experience
- Dispatching experience preferred
- High School diploma or equivalent (minimum)
- Ability to pass a drug and background check
- HVAC or related industry experience a plus
- Advanced communication skills; written and verbal
- Proficient in Microsoft Office : Word, Excel, Outlook
- Knowledge of dispatching software preferred
- Prioritization and organizational skills
- High attention to detail with the ability to complete tasks and follow through
- Works successfully in a fast paced environment
- Geographical knowledge of service area and map reading skill
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Salary : $18 - $25
