What are the responsibilities and job description for the Helpdesk Support Specialist position at ACS Consultancy Services?
Job Title : Helpdesk Support Specialist
Location : Remote
We are currently seeking candidates who meet the following qualifications :
Responsibilities
- Serve as the first point of contact for IT support requests via phone email or ticketing system.
- Diagnose and resolve hardware software and network issues for desktops laptops printers and mobile devices.
- Assist with password resets account management and software installations.
- Provide guidance and training to users on IT systems and security best practices.
- Escalate complex issues to higherlevel support teams when necessary.
- Maintain detailed records of troubleshooting and resolutions in the ticketing system.
- Support IT asset management including inventory tracking and updates.
- Ensure compliance with IT policies security protocols and data protection measures.
Required Skills & Experience :
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
