IT Help Desk Technician

Job Summary: We are looking for an IT Help Desk Technician to provide essential technical support to our employees and ensure the smooth operation of our IT systems. The IT Help Desk Technician will play a critical role in managing day-to-day IT support requests, troubleshooting technical issues, and maintaining our technology infrastructure. This role is ideal for someone with a strong technical background and excellent customer service skills who thrives in a fast-paced, collaborative environment.

Job Responsibilities/Duties: IT Help Desk Specialist

• Serve as the first point of contact for employees seeking technical assistance, either in person, via phone, or through email.
• Provide technical support for hardware, software, and network-related issues, escalating more complex issues as needed.
• Troubleshoot and resolve technical problems, ensuring minimal disruption to daily operations.
• Install, configure, and maintain various hardware and software systems, including desktops, laptops, printers, and other office equipment.
• Assist with the setup, configuration, and support of network infrastructure, including routers, switches, and wireless systems.
• Manage IT tickets through the Help Desk system, ensuring timely resolution of issues while keeping employees informed of progress.
• Document solutions and procedures to build a knowledge base for common issues.
• Assist in the deployment of new software and hardware upgrades, ensuring seamless integration with existing systems.
• Provide support for various manufacturing technologies and systems related to acoustical equipment enclosures, fuel tanks, and turbine systems.
• Participate in ongoing training to stay current with industry trends and company technology needs.
• Maintain inventory of IT assets, including computers, network devices, and other technology equipment.

Minimum Requirements/Experience:

• CompTIA A certification required.
• Microsoft Certified Professional (MCP) certification is a plus.
• Minimum of two years of experience in a similar role, preferably in an IT support or Help Desk environment.
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Experience troubleshooting Windows OS, Microsoft Office, and network connectivity issues.
• Familiarity with IT security protocols, data backup procedures, and disaster recovery techniques.
• Excellent customer service skills and ability to communicate effectively with both technical and non-technical staff.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively with cross-functional teams.

Work Environmental & Physical Demand:

• This role is based at our manufacturing facility in Denison, TX, which is a large, dynamic workplace environment.
• Occasional lifting and movement of IT equipment up to 50 pounds may be required.
• Ability to work in a fast-paced environment, managing multiple priorities and tasks simultaneously.
• Occasional travel within the facility for IT-related support may be necessary.
• The work environment may include both office settings and areas with industrial equipment.
• May stand or sit for long periods of up to 12 hours.
• Work in various adverse conditions such as tight or enclosed spaces, and heights.

Required Education:

• High School diploma or equivalent
• Associate’s degree in information technology or related field preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

License/Certification:

• CompTIA A (Required)
• MCP (Preferred)

Ability to Relocate:

• Denison, TX 75020: Relocate before starting work (Required)

Work Location: In person