What are the responsibilities and job description for the IT Help Desk Technician position at Wisenbaker Builder Services, Inc.?
Job Purpose
We are looking for an IT Desktop Support Analyst to provide technical assistance to our internal employees. You'll work closely with our team members to ensure their technology needs are met.
We are seeking a collaborative and self-motivated individual who is comfortable working both independently and as part of a team. You will be responsible for assisting colleagues with projects and initiatives. Your strong problem-solving abilities and commitment to innovative solutions will be invaluable in ensuring the smooth operation of our IT systems and supporting the productivity of our internal users.
Primary Duties & Responsibilities
- Diagnose and resolve user-reported computer and software issues.
- Assist staff via phone, email, and in-person support.
- Install and configure new software and hardware on user desktops.
- Maintain accurate records of service requests and solutions.
- Manage user accounts and enforce security protocols.
- Perform regular maintenance tasks on desktop systems.
- Escalate complex problems to senior IT staff when necessary.
Qualifications & Required Skills
- Minimum 3 year of experience in a technical support role.
- Strong understanding of Windows operating systems (Linux experience a plus!).
- Proven ability to troubleshoot hardware and software problems.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Proficiency in Microsoft Office Suite.
- A or equivalent certification preferred.
- Ability to travel between Austin and San Antonio offices
About the Company
Wisenbaker Builder Services is a premier provider of stylish, on-trend interior finishes for residential builders. As one of the largest companies in the nation specializing in the manufacturing and installation of flooring, cabinets, countertops, and window coverings, we are dedicated to delivering exceptional quality and service. Recognized as a Great Place to Work in 2024, Wisenbaker fosters a collaborative and dynamic environment where innovation and craftsmanship thrive. Join us and be part of a team shaping beautiful, functional interiors for homeowners across the country.
We believe that taking care of our team is essential to fostering a positive and productive work environment. That's why we offer a comprehensive benefits package designed to support your well-being, both personally and professionally. Our benefits include competitive compensation, profit sharing, health and wellness programs, retirement plans, paid time off, and opportunities for professional development. We’re committed to ensuring that you have the resources and support needed to thrive in your career and achieve a healthy work-life balance. At our company, your well-being is a priority, and we strive to create a workplace where you can grow and succeed.
Job Type
Full-Time
