Operations Administrator

Operations Administrator

Business Unit
ACE Enterprise

Exemption Status
Non-Exempt

Management Level
Individual Contributor

Compensation Grade
ACE 12

Incentive Plan
Annual High Performance

Incentive Target
6% Incentive Target

Job Summary
This position provides business unit operations support in the areas of budgets, human resources, purchasing, facilities, or other administrative operational needs. Researches, prepares and distributes business unit performance reports, budget reports, H.R./payroll reports, etc. for review and approval by management. Coordinates projects and performs special work assignments as necessary. Responsible for handling administrative tasks associated with department budgets, H.R./payroll transactions, IT/telecom service requests, and facilities/maintenance issues.

Job Duties

• Assist with development and preparation of annual budget, goals, and objectives. Provide monthly forecasting, effective budget updates and budget reconciliation. Prepare invoices for payment, initiate and process requisitions. May serve as department’s budget liaison.
• Maintain, update and distribute internal and external reports on expenses, incentive programs, initiatives, performance goals and results, etc. including ad-hoc reports as needed. Maintain records and databases of programs, initiatives, and vendors. May maintain and update organizational charts.
• Coordinate Business Unit/Department projects, special assignments, and other daily/monthly activities with other areas as necessary. Participate in Business Unit planning meetings as well as projects comprised of participants from other Business Units and outside vendors.
• Assist management team with staff related activities including maintaining employee files, processing new hires/status changes, attendance and vacation reconciliation. In addition, may serve as department liaison for annual base pay and variable pay process.
• Arrange and submit requests to IS regarding new, transferring or terminating employees. In addition, coordinate cubicle relocation and/or redesign of employee cubicles, as well as other facilities related requests.
• Coordinate and oversee maintenance of all departmental files, ensuring compliance with corporate record retention guidelines.
• Arrange and organize meetings, on and off site events, as well as schedule conference rooms and make catering arrangements for same.
• Respond to member, employee and management requests when answering routine to difficult telephone or written inquiries, resolving problems as required.
• Internal challenges encountered are varied in scope and degree and may involve other Club departments, AAA National, and outside vendors.
• Responsible for making day to day decisions.
• Consults with management or Operations Analyst(s) on non-routine matters.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 7-9 years Budget/finance administration and project coordination. Preferred
• Professional verbal and written communication skills required.
• Proficiency in Microsoft Office software including Outlook, Word, and Excel required. Additional computer software skills such MS Access, Project and Publisher desired.
• General organizational and time management skills required, as well as the ability to multitask and meet project deadlines as set by management.
• Must be able to delegate and oversee projects and assignments to other employees as directed.

Scope

• Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
• Provides resolution to a diverse range of recognizable complex problems. Analysis is required to identify root cause. Uses judgment within defined boundaries to develop alternate solutions, both long and short term. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically the majority of tasks take three to six months to resolve.
• Plans and arranges own work, refers only unusual cases to supervisors or others.
• Individual Contributor
• Failure to obtain results or erroneous judgments or recommendations would normally have serious results and may require substantial expenditure of resources to correct and/or achieve goals.
• Contacts are frequently inter-organizational and outside customer/vendor interactions.  Part of a team who represents the organization. Monitors activities and communicates information across the organization

The starting pay range for this position is:

$26.22 - $34.93

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). 

Salary : $26 - $35