Community Health Navigator

Job Summary:

We are seeking a dedicated and experienced Community Health Worker Navigator to join our team. The ideal candidate will have 3-5 years of experience in community health, healthcare navigation, or a related field. This role involves working closely with community members, healthcare providers, and social services to ensure individuals receive the care and resources they need. The Community Health Worker (CHW) plays a crucial role in helping patients and their families navigate and access community services, telehealth, and medical resources. CHWs support providers and manage referrals through an integrated approach that includes patient engagement, scheduling, screening, care management, and community outreach. They offer social support and informal counseling, advocate for individual and community health needs, and provide services such as health education, health system navigation, community outreach, marketplace insurance enrollment support, and participation in off-site special events.

Key Responsibilities:

• Community Outreach: Build and maintain relationships with community members and healthcare providers. Conduct outreach activities to educate the community about available health services and resources.
• Healthcare Navigation: Assist individuals in navigating the healthcare system, including scheduling appointments, understanding treatment plans, and accessing necessary services.
• Needs Assessment: Conduct comprehensive assessments to identify barriers to care and develop strategies to address these barriers.
• Education and Advocacy: Provide education on health topics, promote wellness programs, and advocate for community members’ needs within the healthcare system.
• Resource Coordination: Connect individuals with social services, community resources, and support programs. Facilitate transportation and other logistical needs to ensure access to care.
• Documentation: Maintain accurate and up-to-date records of interactions with community members, including assessments, care plans, and outcomes.
• Crisis Intervention: Respond to crises and emergencies, providing immediate support and coordinating necessary interventions.
• Cultural Competence: Provide culturally competent care and support, respecting the diverse backgrounds and needs of community members.

Qualifications:

• Education: High School diploma or GED required. CHW Certification as a Community Health Worker.
• Licensure: Active and unrestricted certification in the state of Louisiana (e.g., CHW)
• Experience: 3-5 years of experience in community health, healthcare navigation, or a related field.
• Skills:
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in electronic health records (EHR) systems.
• Knowledge of local healthcare resources and services.
• Strong organizational and time-management skills.

Working Conditions:

• Full-time position with a standard workweek.
• On call weekend hours may be required to accommodate community needs.
• Work may be conducted in various settings, including community centers, clinics, and home visits.

Benefits:

• Competitive salary based on experience.
• Comprehensive health benefits package.
• Paid time off and holidays.
• Professional development opportunities.

Equal Opportunity Employer

ACT One Health does not discriminate in practices or employment opportunities based on an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to arrange reasonable accommodation so that a qualified employee(s) can perform the essential functions of the position.

Preferred Qualifications:

• Certification Community Health Worker (CHW)
• Bilingual abilities are a plus.
• Experience working with diverse populations.