RevOps Systems Manager

Description

Hi, we're Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We're on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being : We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing : We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

Position Summary:

The RevOps Systems Manager is a critical member of the Revenue Operations team, responsible for the administration, optimization, and strategic oversight of Salesforce and other RevOps-owned systems. This role ensures the seamless operation, scalability, and security of our CRM and integrated tools, supporting Revenue teams. The ideal candidate will have deep expertise in Salesforce, advanced certifications, and the ability to single-handedly maintain, configure, and enhance our RevOps tech stack to drive efficiency and effectiveness across revenue teams. The tools currently utilized by the RevOps team are the following: Outreach, Gong, PandaDoc, ZoomInfo, LinkedIn Sales Nav, Geopointe, Coefficient, Highspot, Insycle, Own, RollUp Helper, Pharos, QuotaPath

Essential Duties :

• Serve as the primary Salesforce owner and administrator, managing configurations, data integrity, and security settings.
• Design and implement scalable Salesforce solutions, including advanced automation, workflows, Lightning flows, validation rules, and custom objects.
• Lead user story analysis and design, ensuring solutions align with business requirements while maintaining system integrity.
• Drive system enhancements by assessing new Salesforce features, third-party integrations, and process improvements.
• Perform data governance and hygiene, ensuring CRM data accuracy and compliance with best practices.
• Develop and maintain reporting dashboards and analytics to support revenue team insights and decision-making.
• Collaborate cross-functionally with Revenue teams to optimize workflows and system utilization.
• Oversee license management and cost optimization for Salesforce and other RevOps tools.
• Stay up to date with Salesforce releases and security updates, proactively implementing necessary changes.
• Provide training and documentation for users, ensuring adoption of best practices and system efficiency.
• Act as the technical expert and RevOps tool steward, managing integrations with platforms such as Outreach, Gong, PandaDoc, ZoomInfo, LinkedIn Sales Navigator, and more.

Other Duties & Responsibilities :

• Support UAT (User Acceptance Testing) and change management processes for system updates.
• Partner with teams across Actabl to ensure CRM aligns with broader business systems and compliance requirements.
• Conduct periodic system audits to identify and resolve inefficiencies.

Requirements

Minimum Qualifications :

• Salesforce Advanced Administrator and App Builder certifications (Required).
• 5 years of hands-on Salesforce administration experience, with a proven track record of managing complex orgs independently.
• Deep expertise in Lightning Flows, Process Builder, and Apex fundamentals.
• Strong experience in custom development, reporting, dashboards, and automation tools.
• Ability to analyze business requirements and translate them into scalable, efficient Salesforce solutions.
• Experience managing other RevOps RevOps tools (eg: Outreach, Gong, PandaDoc, ZoomInfo, LinkedIn Sales Nav, Geopointe, Coefficient, Highspot, Insycle, Own, RollUp Helper, Pharos, QuotaPath) and integrating them with Salesforce
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and documentation skills, with the ability to train and support end users.
• Proficiency in SOQL to query and analyze Salesforce data efficiently.
• Experience with Salesforce Revenue Intelligence Package, including Einstein product suite, Revenue Insights, and Pipeline Management.

Key Competencies :

• Strategic CRM Management - Ability to optimize Salesforce as a central revenue operations system.
• Technical Proficiency - Deep knowledge of Salesforce architecture, declarative automation, and integrations.
• Data Integrity & Governance - Ensuring high-quality CRM data and adherence to security standards.
• Cross-Functional Collaboration - Partnering with sales, marketing, and customer success to enhance system effectiveness.
• Process Optimization - Identifying and implementing improvements to drive efficiency and effectiveness.
• Training & Documentation - Empowering users through training, documentation, and support.
• Change Management & Innovation - Staying ahead of industry trends and Salesforce enhancements.

Work Environment :

• This is a hybrid position, allowing for flexibility in work location. The role requires a reliable internet connection and a suitable home office setup to ensure productivity and effective communication.
• Travel: Occasional travel may be required for team meetings, conferences, or training sessions. This could include both in-state and out-of-state travel.
• Driver's License: A valid driver's license may be required for travel purposes.
• Equipment: The company will provide necessary equipment, including a laptop, monitor, and any additional peripherals required to perform job duties effectively. Employees are expected to maintain their equipment in good working condition.
• ADA Compliance: The company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations to perform your job duties, please inform your manager or the HR department.
• Work Hours: While the position offers flexibility, employees are expected to be available during core business hours to ensure collaboration with team members and stakeholders.
• Communication: Regular communication with the team will be conducted through video calls, chat applications, and email. Strong written and verbal communication skills are essential for this role.

Salary Description

$110,000 - $120,000

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.