Job Title: Collections Representative

Job Description

The Broker/Billing Specialist is responsible for broker accounts, including billing, collections, service orders, customer reports, and account changes. This role requires maintaining broker portals and addressing customer inquiries. Flexibility, adaptability, and a willingness to learn are essential for supporting additional tasks as needed.

Responsibilities

• Perform monthly broker billing, verify service orders, and generate customer invoices.
• Regularly review accounts receivable reports and follow up on unpaid invoices.
• Manage broker portals, input data, and handle daily account changes such as new setups, modifications, and cancellations.
• Generate required customer reports and investigate discrepancies in service orders and invoices.
• Maintain regular contact with customers and team members, providing assistance as needed.
• Be willing to assist accounting team members and coworkers from other departments.
• Develop expertise in QuickBooks and be open to learning new software and improving technical skills.
• Address issues, process refunds and credits, support the accounting team, and report issues to management.
• Perform all other functions and tasks as assigned by management.

Essential Skills

• Accounts receivable
• Collection
• Customer service
• Data entry
• Accounting
• Inbound call handling
• Typing
• Account management
• Cash application

Additional Skills & Qualifications

• College degree in accounting or business strongly preferred, but not required.
• 1-3 years of cumulative experience in accounts receivable and billing.
• Ability to read, write, and communicate effectively in English.
• Excellent verbal and written communication skills.
• Physical capability to lift and transport up to 50 lbs.
• Proficiency in QuickBooks, Microsoft Office (Word, Excel, Outlook), and Adobe.
• Proficient in the use of a 10-key by touch.
• High level of accuracy and attention to detail.
• Strong coaching, mentoring, and team-building skills.

Work Environment

Onsite at the designated office location.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Mar 29, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $23 - $25