Customer Service Associate

Hiring for a Customer Service Representative in Chester, CT!

Customer Service is one of the initial points of contact to the customer and has a key role in supporting the company’s mission of providing Superior Customer Value. Join our dynamic team where you will be the friendly face and helpful voice assisting our valued customers with their inquiries and ensuring a seamless service experience.

Responsibilities:

• Attention to detail and proficiency with data entry are key responsibilities in this role.
• Interacts with customers via telephone or e-mail to provide support and information on products, service and order status inquiries.
• Enters customer orders in SAP.
• Process & monitor customer sample requests
• Ensures that appropriate actions are taken to resolve customer’s problems and concerns.
• Answer incoming phone calls
• Redirect incoming calls to appropriate department
• Scan sales orders and supporting documentation into SAP
• Support outside sales staff including Business Region Managers and Independent Reps
• Work closely with production and shipping departments to meet throughput time requirements
• Active participation in weekly Shop Floor meetings
• Active participation in continuous improvement events and training
• Maintain customer back-order lists
• Work with Inside Sales team to ensure excellent customer service is being delivered

Work Environment:

• This position operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, copiers, scanners, printers.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Minimum Required Education:

• Associate’s degree in business administration, or similar (relevant experience can substitute for education)

Required Work Experience:

• 3 years of Customer Service Experience

Essential skills:

• Proficient in MS Office skills with the ability to learn new software
• SAP experience preferred
• Proficiency with Data Entry
• Focus and attention to detail with respect to customer specific programs
• Ability to function well in a high-paced and at times stressful environment
• Excellent organization skills
• Excellent communication skills including active listening and adaptability.
• Service-oriented and able to resolve customer inquiries.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chester,CT.

Application Deadline

This position is anticipated to close on Mar 5, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $20 - $25