What are the responsibilities and job description for the Employee Service Specialist position at Actalent?
Actalent is hiring an Employee Service Specialist for a permanent role supporting all incoming requests for our internal employees and technical consultants. The Employee Service Specialist (ESS) is responsible for ensuring Actalent’s technical consultants and internal employees receive exceptional service in all areas of requests including but not limited to payroll, benefits, employee engagement and additional non-technical employment areas. The ESS is the main point of contact for services’ consultants and employees, serving as the primary liaison to Actalent’s onboarding, payroll, human resources, internal partners, and corporate benefits teams. This individual will eventually process and support timecard collection with responsibility to verify, monitor, and process the weekly payroll for their assigned employee portfolio.
This position requires in-office presence up to 4 days/week for candidates local to our engineering center in Cary, NC.
Essential Functions:
- Ensure all new employees are educated in benefits plans, employment policies and time-entry and expense procedures and assist with all incoming questions.
- Assists payroll team with timecard collection, manager approval, and communication to internal partners and employees.
- Communicate termed employees to payroll team to ensure they are off-boarded properly.
- Manage the Unemployment Process to include claims and hearings.
- Partner with our Worker’s Compensation team, Unemployment Representatives, HR for FLMA, STD, LOA process.
- Audit of PTO packages if applicable.
- Assist with immigration questions and follow up as needed.
- Update HR/PeopleSoft system with employee information as needed
- Coordinate tuition reimbursement process.
- Actively seek opportunities and lead initiatives to increase employee engagement/satisfaction.
- Communicate all personnel changes, promotion, termination, to appropriate partners and update systems as needed.
- Continuously evaluate areas of responsibility in order to facilitate continuous improvement and implement best practices.
Minimum Education/ Abilities/Skills:
- Bachelor's degree preferred.
- Minimum 3 years professional experience in an employee service, employee support or HR-related position.
- Professional experience explaining and administering employee benefit plans, PTO/vacation packages required.
- Proficiency in payroll, onboarding, employee service and/or HR related tasks desired.
- Ability to communication effectively and provide proper follow-up with employees.
- Ability to escalate appropriate employment issues and interface with managers and technical leaders required.
- Ability to organize, problem-solve and determine priorities necessary.
- Initiative, ability to work independently and self-assign tasks and projects strongly desired.
Additional Compensation/Benefits
- $42,000-$46,000 starting base pay, $4,000 annual performance bonus potential, 4 weeks paid time-off, 401(k) w/company contribution, M/D/V benefits [REFCR2023]
Pay and Benefits
The pay range for this position is $42000.00 - $46000.00
4 weeks paid time-off, 6 paid holidays, 401(k) w/company match, M/D/V benefits, Employee Profit-Sharing Program
Workplace Type
This is a hybrid position in Cary,NC.
Application Deadline
This position will be accepting applications until Jan 23, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $42,000 - $46,000
