Seeking a Help Desk Technician for a full service engineering firm in Milwaukee!

Qualifications

• The ideal candidate will have a strong background in helpdesk support and excellent customer service skills
• 6 months of helpdesk experience supporting hardware/software
• Exposure to Hyper-V
• Experience with Windows 10 and O365
• Previous work in a call center/help desk environment
• Strong customer service skills
• Experience with troubleshooting Outlook issues

Responsibilities

• The IT Help Desk Support position inclueds providing technical support to various locations throughout Wisconsin, primarily focusing on Windows 10/11, O365, and inmate-related applications
• The role requires handling a range of support calls, from basic password resets to internet connectivity issues, within a call center environment
• Provide technical support for various locations throughout Wisconsin
• Handle support calls related to password resets, internet connectivity, and email issues
• Assist with hardware-related projects when not answering calls
• Meet call center metrics including call times and wrap-up time

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Voluntary Life Insurance & AD&D for employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave

Pay and Benefits

The pay range for this position is $30.00 - $50.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Milwaukee,WI.

Application Deadline

This position will be accepting applications until Jan 29, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $30 - $50