IT Help Desk Support

Help Desk Support - Growing Company, Fast Paced Environment, Advancement Opportunity

Would you like to play a role at a company that offers its employees advancement opportunities and competitive wages while helping support some of the world’s most prestigious events?

The Position:

We are looking for a qualified Systems Administrator to join our team

• We offer a competitive benefits package.
• Cultural diversity and room for growth
• On-the-Job Training

Responsibilities:

• Responsible for supporting the IT ecosystem/architecture in a LAN/WAN environment comprised of multiple sites and the daily needs of end users.
• Will perform a wide range of technical support, from managing 40 servers in VMWare to providing support to 200 users.
• Provide technical support for laptop computers, mobile devices, peripherals, and software applications including setup, installation, upgrading, troubleshooting, repair, and documentation of all hardware and software
• Manage service requests and support tickets within the ticketing software. Manage escalations as appropriate and maintain required documentation.
• Work with other IT staff and company employees to identify network or computer system needs
• Propose system improvements, new software and any projects which will move the company forward
• Assist with additional IT projects, when needed

Qualifications:

• An associate's or bachelor's degree in IT or equivalent combination of experience in IT
• 5 years of PC support/helpdesk experience, 1-3 years of Systems/Network Administration
• Strong customer service focus with working knowledge of: Windows Operating Systems, iOS and Android devices, VOIP phones, VLANs, and Firewall Rules.
• Experience supporting & troubleshooting Windows Desktops and Servers and related technologies such as Active Directory, DNS, DHCP, Group Policy, and Office 365.
• Must take the initiative to work efficiently without constant supervision and direction.
• Team player – vital to maintaining a high-performing IT department.
• Self-starter; flexible to take on new initiatives.

The Company: Arena Americas is one of the largest and most successful event rental companies in North America. Arena is a recognized leader in providing structured tents and party rental solutions to providing turnkey events for a variety of sporting, commercial, and corporate clients across the nation.

• We actively promote a culturally diverse environment that offers employees opportunities for personal and team-based growth.
• Our employees participate in designing, creating, and delivering unique solutions to many high-profile events.
• We have a shared vision of the future that is built on core values that underpin the innovative and creative solutions that exceed our customers’ expectations.

Why Should You Apply?

• Team-based culture that rewards individual and department performance
• Great Benefits
• Excellent growth and advancement opportunities
• Fast-paced, ever-changing environment
• Great opportunity to work for an exciting company with a growth vision to the future

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Arena Americas is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Arena Americas also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. Arena Americas participates with E-Verify.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person

Salary : $55,000