What are the responsibilities and job description for the Help Desk Technician position at Actalent?
Overview:
We are currently seeking a Help Desk Technician to join our team in Newport News, VA.
Key Components of the role include but are not limited to:
- Communicate with clients via phone, email and direct message to diagnose technical issues.
- Provide training sessions for new hardware or software products.
- Create detailed tickets of user problems and solutions.
- Work together with other Technology Team members to find solutions to more complex issues.
- Utilize Remote support tools such as screen sharing.
- Knowledge of mapping network printers and drives.
- Experience in a Windows based environment.
- Knowledge of the Microsoft Office Suite of applications.
- Maintain break/fix reference documentation.
- Setup new computers for end users.
- Provide best in class customer service to end users.
- Reset user passwords via Active Directory.
- Stay up to date with current technology and system changes.
- Occasional travel to remote job sites or regional offices for equipment setup/teardown.
- Troubleshooting of wired and wireless networks.
- Availability to perform after hours work as needed.
- Assign and manage technology inventory.
- Clean and format returned computer equipment.
- Maintain production lab efficiency.
Basic Qualifications:
- High School Diploma. (AS or BS Degree preferred)
- 1 year of relevant experience.
- A professional certification.
Pay and Benefits
The pay range for this position is $50000.00 - $55000.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newport News,VA.
Application Deadline
This position is anticipated to close on Mar 18, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $50,000 - $55,000
