What are the responsibilities and job description for the IT Help Desk Support position at Ascend IT?
Description:
Seeking a Technology Support Specialist (Helpdesk) to perform a variety of complex, skilled and technical work for Information Systems and technologically support staff. This position will perform a variety of technological functions, which includes the functionalities of the Local Area Computer Network (LAN), guidance, support, consultation and training for users.
Must be able to pass criminal background check, have a valid license and reliable transportation.
Responsibilities:
- Communicates and coordinates repairs, updates and alerts with local data processing departments.
- Assures the network and its applications are available to users.
- Be accessible to remote staff.
- Resolves user problems as required.
- Responds to a variety of inquires related to information technology operations.
- Takes corrective action as necessary to include analyzing problems.
- Resets passwords to state and local applications.
- Manages, maintains and inventories computer, electronic and telecommunications equipment.
- Maintains logs or other mechanisms to track and manage request from end users for system security.
- Manages and maintains the local agency financial systems; i.e., Kinship and New World (Tyler Munis).
- Uses problem solving techniques to resolve problems which might involve any combination of operator error, or software anomaly.
- Advises and/or recommends electronic equipment which would be compatible for operations.
- Conducts new employee orientation and trains staff on state and local applications.
- Responds to federal, state and local audits.
- Implements recommendations as deemed necessary.
- Manages electronic asset purchases, tracking and disposal of capital expenses.
- Trains new employees, to include ongoing training of new processes and procedures.
- Answers complaints and track resolutions of the same.
- Completes other technical responsibilities to include the installation, operation, application and maintenance of various types of information/communications technologies and the performance of routine analysis, program designs, coding and related systems analysis task.
- Responsible for exceptional and routine operations
Skills Required:
- Graduation from an accredited college or university with an
- Associate’s degree in Computer Science, Management Information
- Systems, Data Processing, or a related field required.
- Some computer work experience preferred.
- Some experience training personnel on the use of computers and software preferred.
Skills Preferred but not required:
Comptia A , Security or Network
Schedule: M-F, 8am – 5pm
Pay: $23.00 – $25.00/hr. depending on experience and certifications
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekdays
Work Location: In person
Salary : $23 - $25