What are the responsibilities and job description for the Program Manager position at ACTenviro?
Responsibilities
The Program Manager is responsible for overseeing and coordinating the activities of HHW (Household Waste) Program Supervisors, with an emphasis on strategic planning, program implementation, and effective delegation. As the primary liaison between HHW customers and ACTenviro (ACT), the HHW PM ensures efficient communication and collaboration. The HHW PM holds ultimate accountability for the success of the HHW programs, ensuring that ACT meets and exceeds its contractual obligations for each account. Additionally, the HHW PM serves as the primary operations contact in support of the Strategic Account Manager.
- Ensure that health and safety remain the top priority by adhering to established policies and procedures, and consistently demonstrating safe practices in all actions
- Support HHW Supervisors in resolving job related issues such as billing, collections, customer issues and post-event follow-up
- Coordinate all aspects of HHW collection events
- Meet with customers to proactively resolve customer issues or complaints
- Maintain satisfactory customer relationship
- Ensure all work orders are complete for billing initiation to meet billing goals
- Serve as a liaison between the sales and operations teams, facilitating effective communication and ensuring alignment between the terms of budget and the execution of the project
- Develop strategies to maximize pricing and profitability
- Ensure work order information are met with resources by clearly communicating job needs to the Logistics Coordinator
- Oversee all functions and responsibilities of HHW Supervisors
- Attend all necessary meetings / virtual calls that may pertain to ACT’s execution of services
- Support HHW Supervisors with interviews, hires, and onboarding as necessary
- Attend all compliance and safety update meetings
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Availability to work weekends and extended hours as needed
- Perform other assignments as given by management
Daily Activities
Weekly Activities
Qualifications
Skills and Experience
Education and Training
Other Information
ACT is a nationally-recognized company involved in all facets of hazardous waste management. As a single-source provider of hazardous and biological waste management, recycling, disposal, treatment, health and safety, and compliance services, ACT is at the forefront of the renewable energy revolution.
ACT is a Forward-Thinking, Professional Organization with Family Values and Customer Commitment.
