What are the responsibilities and job description for the Operations Manager - Clinic Setting position at Action Behavior Centers?

Operations Manager at ABC

Make an Impact. Lead with Purpose. Transform Lives.

As an Operations Manager at ABC, you will take the helm of an ABC facility, creating a thriving environment where your team excels, families feel supported, and children with autism achieve their full potential. This role is more than management-it's a chance to lead with passion, drive meaningful change, and own the financial, safety, and compliance aspects of your location.

Your Mission :

To transform the lives of children with autism and the dedicated clinicians who support them.

Why Choose ABC?

Our Leaders Thrive Here. Here's Why :

Competitive Pay : Base salary of $65,000-$85,000
year (based on experience and market).
Performance Bonus : Up to $18,000 annually through monthly and quarterly incentives!
Career Growth : Clear pathways for advancement : OMSenior OMGroup OMRegional Director of OperationsSenior RDO.
Continuous Learning : Professional development through our Badge Up Program, Regional Workshops, Annual Leadership Summit, and immersive Initial Training in Austin, TX.
Unmatched Benefits :
PTO & Holidays : 10 days PTO, 10 paid holidays, and 2 flex days (more with tenure).
Student Loan Support : Up to $600 in repayment options and tuition discounts.
Parental Perks : Maternity / paternity award of up to $3,000 and FSA options for childcare.
Wellness Support : 90% health insurance coverage, 401k with 2% company matching, and DoorDash Pass for convenience.
Celebrations & Connection : Team happy hours, regional recognition nights, and more!

What You'll Be Doing :

Metrics & Financials : Drive operational success by managing KPIs, clinic budgets, and team performance.

Team Leadership : Lead, engage, and retain a team of 25-50 professionals delivering exceptional clinical care. Support teammates through evaluations, corrective actions, development plans, and team celebrations.

Community Engagement : Build trust with families by providing education and guidance during the onboarding journey.

Operational Excellence : Collaborate with Clinic Admissions Associates, Clinical Directors, and department leaders to ensure quality operations.

What You'll Bring :

Leadership Experience : 6 years of managing large teams across multiple sites or districts.

Education : A bachelor's or master's degree is preferred, but extensive management experience is equally valued.

High Emotional Intelligence : You'll be working closely with children and families, so empathy and understanding are key.

Strong Communication Skills : Collaborate effectively with department leaders and teammates.

Impact-Driven Mindset : A proactive problem solver who thrives in high-stakes situations and is committed to delivering excellence.

Physical Requirements :

Ability to sit, stand, and walk, as well as assume various positions such as bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching at or above shoulder level, including overhead.

Capability to lift or move objects weighing up to 50 pounds.

Ability to maintain both near and far visual acuity.

Must be physically present at the assigned job location as required.

Proficiency in properly wearing and utilizing necessary personal protective equipment (PPE).

Ability to hear, understand, and distinguish speech and other sounds effectively.

Comfort with exposure to moderate-to-loud noise levels on a frequent basis.

Capacity to make independent decisions and evaluate potential consequences.

Ability to perform all essential functions safely and successfully, in alignment with the Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other applicable federal, state, and local standards. This includes meeting qualitative and quantitative productivity expectations.

Commitment to maintaining regular, punctual attendance in compliance with ADA, FMLA, and other relevant guidelines.

The ABC Story :

At ABC, every child with autism has a unique story, and our mission is to help them achieve their full potential.

We meet children where they are, using a strengths-based approach to empower them and support their families. Our industry-leading Net Promoter Score of 97 from families reflects the trust and loyalty we've built.

With locations across Texas, Arizona, Colorado, Illinois, North Carolina, and Minnesota, ABC is the largest provider of Applied Behavior Analysis (ABA) therapy for pediatric patients with autism. Behind this success is a passionate team of over 1,000 board-certified behavior analysts (BCBAs), 7,000 paraprofessionals (BTs and RBTs), and countless operations professionals.

Join us and become part of a team changing lives every day.

See what others have said when they made the decision to grow with us!

Glassdoor

Salary : $65,000 - $85,000

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Operations Manager - Clinic Setting

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