Administrative Assistant

Job Summary

The Administrative Assistant/ Production Control Clerk will be a first point of contact for, and a first line of help desk support to, a variety of facilities management personnel and clients. The Production Control Clerk is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgement to plan, prioritize, and organize a diverse workload.

Pay Rate: $29.50 per hou

r
Shift: 40 hours per week, Monday - Frid

ay
Essential Job Functio

• ns:Handle incoming calls, and manage outgoing calls, as needed, on multiple phone lin
• es.Respond to queries, amend data, and reissue tasks as need
• ed.Assist team in achieving required service standa
• rdsEnter maintenance slip data into a CMMS syst
• em.Complete administrative tasks as related to the contract to include assisting the Project Manager in creating and submitting reports to the customer, creating and submitting quotes for services, and other general office duties as assign
• ed.Answer emails and work order reques
• ts.Support batching and dispatching of work orders to facility personn
• el.Review and audit work orders for completion and quality prior to entering the syst
• em.Provide customer support to clarify and schedule requested maintenance w
• orkWork with facility personnel to draft and review job plans for preventative maintenan
• ce.Print and issue work ord
• ersClose work ord
• ersAccept and input service calls and work orders from other service contract
• orsReceive and process tenant service reque
• stsUpdate and maintain inventories. Reorder supplies as necess
• aryCreate reports as requested and run system reports on open work orders, completed work orders, and other reporting functi
• onsAttend training as nee
• dedOther duties as assig

ned
Required Skills, Experience, and Educat

• ion:Experience with CMMS (Computerized Maintenance Management Software) would be a
• plusMinimum 2-years of solid administrative experience as an administrative assistant, office manager, or in data e
• ntryProficient in MS Office tools and Google S
• uiteExperience in data e
• ntryExperience in providing customer service to a wide range of individuals and stakehol
• dersExcellent communication skills, both written and ve
• rbalHigh level of attention to de
• tailProven ability to work under pressure and deal with challenging situat
• ionsMust be a great team player and able to assist entire team with administrative du
• tiesAbility to make decisions, take ownership, and use own initiative to resolve prob
• lemsStrong attention to de
• tailExceptional customer service and administration sk
• illsProficient typing and software naviga
• tionStrong written verbal and communication sk
• illsProficient in Microsoft Office (Outlook, Word, Excel, Power Po
• int)Strong organizational and time manage
• mentMinimum high school diploma or equiva

lent
Working Environment and Physical Requirem

ents:Work take place in an office setting. Position will require frequent use of computers, multi-line phone systems, email applications, printers, fax machines, etc. Must be able to sit for long periods of time Ability to lift up to 25 lbs. Ability to use arms, hands, and fingers to

type
Action Facilities Management, INC (AFM) - is a Woman-Owned Small Business (WOSB) and a Minority Business Enterprise (MBE) established in 2001 that provides services to government and commercial clients in 11 states and the District of Columbia. AFM's core competencies

are inIntegrated Facilities Management such as Operations and Maintenance; Janitorial Services; Security Services; Emergency Management; and Administrative Su