What are the responsibilities and job description for the Program Services Assistant position at Action for Boston Community Development?
Program Services Assistant
Department : Education, Training, and Youth Services
Employment Type : Permanent - Full Time
Location : Cambridge
Description
The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Program Services Assistant in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
- Provide positive first impression of the Career Center by communicating professionally.
- Provide quality customer service by promptly and accurately fielding customer questions.
- Direct customers appropriately; communicate information about the agency's general operation.
- Explain to customers the procedure and process for the Career Center.
- Will handle high stress situations while demonstrating sound decision making process.
- Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
- Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
- Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
- Locate, organize and maintain information.
- Maintain confidential records and information.
- Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
Why Work Here
