What are the responsibilities and job description for the Program Services Assistant position at Action for Boston Community Development?
Job Description
Job Description
Description
The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Program Services Assistant in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
- Provide positive first impression of the Career Center by communicating professionally.
- Provide quality customer service by promptly and accurately fielding customer questions.
- Direct customers appropriately; communicate information about the agency’s general operation.
- Explain to customers the procedure and process for the Career Center.
- Will handle high stress situations while demonstrating sound decision making process.
- Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
- Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
- Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
- Locate, organize and maintain information.
- Maintain confidential records and information.
- Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
Why Work Here
