Floater Thrift Store and Donation Associate

The “Second ACTS” thrift store is non-profit and supports the programs of ACTS that make a difference in the lives of our neighbors in crisis. The Floater Thrift Store and Donation Center Associate fills vacancies during regular staff absences on an as-needed basis.  This position processes donated clothes and other items for sale and assists customers both at the Donation Center and retail store.  At the store they answer customer questions, operate the cash register, and maintain the cleanliness and safety of the store to ensure customers have a satisfactory shopping experience. 

Benefits and Rewards:  

• No set time commitment.
• Flexible scheduling when you are available.
• Use your talents in a successful organization with over 50 years of significant impact in the community.

Position Title: Floater Thrift Store and Donation Center Associate                          

Division/Department: Operations 

Reports to: Chief Operations Officer 

Pay:  $17.34/hour ($.50 additional per hour for bilingual capability in English and Spanish, French or Arabic and $.50 additional per hour for additional degree of value to ACTS.) 

Hours per week: As-needed 

Schedule: Possible hours: Monday through Saturday 9:30 a.m. to 6:30 p.m. 

FLSA Classification: Non-Exempt (OT eligible)      

Essential: Yes 

Client Contact Position: Yes                                

Effective Date (of description): September 6, 2024 

Essential Functions: 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions 

1. Receives, sorts, prices and stocks donated goods and assists in maintaining seasonal merchandise stock.
2. Operates the cash register accurately to include voiding and redeeming vouchers.
3. Provides a courteous and professional service to customers and donors while answering in-person and telephone inquiries.
4. Maintains cleanliness and tidiness of the facility, ensuring racks and shelves are stocked appropriately, safely and neatly.
5. Maintains the safety and security of the facility and the grounds.
6. Provides assistance and mentoring of volunteers as directed.
7. Actively participates in supervision, attends department meetings, community meetings, training and other agency related activities.
8. Performs other duties as assigned.

Required Knowledge, Skills and Abilities:  

1. Excellent customer service skills.
2. Good oral communication skills.
3. Basic computer and math skills.

Preferred Knowledge, Skills and Abilities: 

•  Bilingual capability (English and Spanish, French or Arabic)

Education and Experience: 

• Previous experience in retail and cash register operations preferred.

Physical Requirements:  

• Prolonged periods of standing behind the cash register while maintaining the sales floor.
• Frequent exposure to outdoor weather including sun, heat and cold.

• Undertakes all physical requirements involved with the Thrift Store and Donation Center setting; including but not limited to lifting up to 40 lbs., bending, squatting, pushing and pulling and standing for long periods of time.

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Policy 

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Drug-Free Workplace Policy 

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.