What are the responsibilities and job description for the Community Services Navigator position at Action Inc.?
Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on!
Action Inc. is seeking candidates that are passionate about helping others make a positive change in their lives to join our Community Services team as a Community Services Navigator.
Action Inc. is about helping people and changing lives. We're dedicated to empowering individuals and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. Our mission is to advance economic equity and foster a thriving community on Cape Ann and beyond.
Job Summary: The Community Services Navigator will conduct intakes, provide referrals, and coordinate with partner agencies to ensure complete access to available resources for clients, particularly those in crisis situations.
Hours: Monday - Friday, 9:00 AM to 5:00 PM, NON-EXEMPT
Benefits: Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year
Duties/Responsibilities:
- Assist clients in applying for available public benefits and assist with the application process for such benefits.
- Provide advocacy to clients who are facing housing denials and terminations.
- Conduct rental, mortgage, and/or utility arrearage counseling and screening for various financial resources for eligible clients.
- Respond to clients requiring immediate assistance via urgent care policy.
- Enter and update information on clients served in internal databases along with submitting paperwork to the Director of Community Services in a timely and efficient manner.
- Participate in cross-training to provide emergency front desk coverage, as needed.
- Attend and participate in departmental, organization-wide, and other meetings.
- Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
- Other duties as needed and assigned.
Required Skills/Abilities:
- Excellent customer service and interpersonal skills.
- Friendly affect and welcoming personality, with the ability to triage and respond appropriately to individuals in crisis.
- Possess a sense of urgency and be client focused in a fast-paced environment.
- Must maintain a high degree of confidentiality.
- Strong organizational skills and an ability to multitask.
- Proficient in Microsoft Office products.
- Bilingual candidates, specifically Spanish/English or Portuguese/English, strong desired.
Education and Experience:
- BS degree in Human Services or three years of relevant experience.
Physical Requirements:
- Must be able to lift, move and carry up to 10 pounds.
