What are the responsibilities and job description for the Action Care Coordinator position at Action Seating and Mobility?
Description
Full Time (40 Hours per week) Position / Overtime as required.
General: The ACC / Action Care Coordinator will provide support to all departments performing a variety of duties as needed. Must be flexible and able to multi-task.This will include, but not limited to gather and maintain patient information, file and retrieve customer charts, sort and distribute incoming mail, provide back-up to receptionist and customer service areas, audit customer charts, clerical support to billing and ATP staff.
Responsible To: Branch Manager
Requirements
Qualifications
Physical
Experience
Responsibilities
and Duties:
Full Time (40 Hours per week) Position / Overtime as required.
General: The ACC / Action Care Coordinator will provide support to all departments performing a variety of duties as needed. Must be flexible and able to multi-task.This will include, but not limited to gather and maintain patient information, file and retrieve customer charts, sort and distribute incoming mail, provide back-up to receptionist and customer service areas, audit customer charts, clerical support to billing and ATP staff.
Responsible To: Branch Manager
Requirements
Qualifications
Physical
- In an average 8-hour day the employee lifts or carries up to 15 pounds frequently.
- In an average 8-hour day the employee stands or walks 4 hours.
- In an average 8-hour day the employee sits 4 hours. (These hours include up to 4 hours of data entry and phone work.)
- In an average 8-hour day the employee drives 0 hours.
- The employee lifts or carries up to 25 pounds maximum.
- Must be clean and neat in personal appearance.
Experience
- Able to function as a polite and cooperative team member with a positive attitude.
- Computer experience preferred.
- Must be detail-oriented, accurate, and possess knowledge of filing and other office procedures.
- Able to work independently and efficiently. Able to multitask, switching from one job task to another frequently.
- Familiar with use of mail equipment, copier, fax, calculator, phone system and other office equipment.
- Able to maintain confidentiality.
Responsibilities
and Duties:
- Gather, and maintain accurate patient information including but not limited to basic demographics, protected health information, insurance information, doctor’s information etc.
- Log all patients into patient tracking log/spreadsheet and maintain log for accurate, up-to-date tracking.
- Use log to follow up with appropriate parties (physician offices, therapists, ATP’s, billing staff, clients, etc.) when the process is stalled.
- Process paperwork in Inboxes and Patient Files.
- Act as point of contact for coordinating scheduling as well as paperwork flow.
- Retrieve files as requested and distribute to staff in an efficient, timely manner.
- Maintain confidentiality of all customer charts and secure file room at close of business day.
- Assist customer service departments in all locations by answering phone, greeting customers, etc. as needed.
- Contact clients to verify receipt of orders and document appropriately.
- Provide support and assistance to other departments as needed.
- Maintain clean and neat work area.
- Attend in-store and remote meetings.
- Perform other duties as deemed appropriate by management.
