What are the responsibilities and job description for the Home Care Coordinator position at AlfaBest Home Care?
Seeking a highly motivated, driven home care professional to join our team as a Client Care Coordinator. The role of the Client Care Coordinator will allow you to have a direct impact on dozens of clients each day by making sure they have exceptional caregivers to help seniors, veterans, and otherwise disabled clients remain in the comfort of their own homes with the care and services they need. Our agency is locally owned and has over 18 years in the industry. We are entering into a new phase of leadership! This exciting opportunity will allow the right candidate to mentor under our dynamic leadership team who presents with decades of experience in the industry. Come grow with us!
The Home Care Coordinator is responsible to coordinate and maintain care for AlfaBEST Home Care clients. This position will also be responsible for building and maintaining relationships with referral sources. We are seeking the right candidate to match our enthusiasm for this industry. The ideal candidate will present with a combination of experience as well as the tenacity to push AlfaBEST to become the home care provider of choice in the Denver Metro and surrounding areas.
QUALIFICATIONS:
- H.S. Diploma or GED.
- Prior Home Care/Home Health in office experience Required.
- Computer skills including but not limited to MS Office, MS Excel and Scheduling program.
- Basic medical terminology.
- Excellent interpersonal, organizational and communication skills.
- Ability to carry out directions, read and write with minimum supervision.
- Maturity and ability to deal effectively with the demands of the job.
- Self-starter, motivated, energetic person.
- Troubleshoot, prioritize and present a polished, positive image to co-workers, care providers, clients and families.
- Bilingual Spanish/English strongly preferred.
RESPONSIBILITIES
- Understands and adheres to established AlfaBEST Home Care policies and procedures.
- Creates and maintains solid client relationships by handling questions and concerns with speed and professionalism.
- Discerns client services required as outlined in agreements, urgent requests and care plans.
- Understands and comprehends all programs and services.
- Understand and comprehend all State home care regulations with guidance from Administrator.
- Resolves client complaints.
- Communicates all client needs and changes of condition to program case managers.
- Assist in daily Caregiver and Client scheduling requests.
- Performs home visits, as needed.
- Participates in local, state, and national health committees relevant to home care.
- Promotes positive community relations through involvement in community affairs, boards and committees.
- Enters client information into database.
- Maintains staff and client database (e.g. EMR/EHR, dates and reminders of TB, COVID-19, work documentation, Performance Evaluations, Continuing Education, client admission, client hospital admission and discharge).
- Maintains staff and client statistics, and reports.
- Tracks progress and results of completed work.
- Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
- Cover priority clients as needed.
- Participate in on call rotation.
- Ad hoc projects as needed.
WORKING ENVIRONMENT:
Works indoors in AlfaBEST Home Care office as well as in the field conducting home visits.
JOB RELATIONSHIPS:
Supervised by: Administrator
LIFTING REQUIREMENTS:
Ability to perform the following tasks if necessary:
- Ability to participate in physical activity.
- Ability to work for extended period of time while sitting, standing and/or being involved in physical activity.
- Moderate lifting within 25 pound weight limit.
- Ability to do moderate bending, lifting and standing on a regular basis.
