What are the responsibilities and job description for the IT Systems Administrator position at Action Target Inc?

Job Description

Who is Action Target?

Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve today’s training problems, and the dedication to provide the best ongoing service and support in the industry!

What is in it for you?

A pretty cool industry where you will get to work with and interact with some very unique and cool customers.
Competitive wages- We look at the market to make sure we are paying our employees what they are worth!
A chance to grow in a positive working environment with an outstanding team and make a difference
Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

What will you be doing?

The IT Systems Administrator works closely with business users, I.T. personnel, and vendors to install, configure, test, deploy, maintain, troubleshoot, and support the hardware and software for the organization’s LAN and WAN users in our mixed Linux and Windows environment, including performing routine preventative maintenance.

Share responsibility for the I.T. Service Desk tickets, I.T. related steps for on-boarding and off-boarding employees, I.T. asset tracking, hardware equipment standards,, computer images, and driving continuous improvement efforts in these areas.

Responsible for user provisioning for various systems including ERP, LDAP, Active Directory, telecom, and Microsoft Office 365 (Exchange, SharePoint, etc.).

Support the Systems Administrators in network modeling, analysis, planning, security, troubleshooting, and coordination between network and data communications hardware and software.

Some of your day-to-day tasks?

Maintain and administer, network, computer systems, and related computing environments including computer hardware, systems software, application software, hosted software, and all configurations.

Analyze and assess incoming service tickets, and gather necessary information from requester and others to be able to select and assign the correct resource.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Configure, monitor and maintain desktop applications

Configure and deploy VOIP phones

Analyze equipment performance records to determine the need for repair or replacement.

User provisioning for network and telecom systems, and internal and external software systems including email.

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements

Create, maintain, and improve work instructions related to this position.

Understand, implement, adhere to, and evangelize IT policies and procedures.

What do you need to be able to do?

Minimum : Associate degree in I.T. field with 3-4 years’ experience or 3-4 years in an IT Helpdesk Role.

Linux proficiency - specifically knowledge of the command line interface and basic utilities

Experience managing Microsoft Active Directory, including user creation and group policy management

Experience configuring and maintaining Microsoft Windows-based computers and related software

Excellent troubleshooting and problem-solving skills.

Excellent English and strong verbal and written communication skills

Detail-oriented with excellent organizational skills

Proven customer service attitude

Ability to work under pressure, making good / timely choices in stressful situations

Technical aptitude – ability and desire to comprehend complex technical topics and specialized information

Ability to work independently, self-motivated, energetic

Ability to adhere to a consistent work schedule

Skilled in Linux, Microsoft Windows, VOIP, storage, TCP / IP, MS Office 365, and MS Office applications

Experience with a scripting language such as Bash, Batch, or PowerShell

Action Target is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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